What Customer's Say About Uncle Bob's
At Uncle Bob's, we survey our customers at multiple points during their stay to be sure they are completely satisfied with our storage service.
Over 15,000 responses later, we learned that 9 out of 10 customers would recommend us to friends and family. We can think of no greater honor. Thank you for putting your trust in us!
I recently visited your location to make a payment on my storage unit. Wendy was there smiling, professional, courteous, friendly and willing to help. That afternoon she made my whole day because I felt like I was the most important person in the Universe. She was helpful and attentive and treated me with kindness after a difficult day. People like her are very hard to find - thanks again for having such a nice person at your storage facility!
I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities were immaculate, well lit, and easy to find. When I walked through the door I was immediately greeted with a smile by the manager, Jessica. Jessica definitely has a focus on good customer service. She is friendly, professional and takes time to get to know your needs and make recommendations. I love that she remembers me too; although I only had to come back to the storage unit a handful of times, she knows me by sight - even before I go to my storage unit so I know she is not cheating! Jessica makes you feel like a person and not a unit number. That paired with the great facilities and you have a solid business; I'll go nowhere else for my storage needs in future and will pass on the recommendation to others who need storage.
We want to express our complete satisfaction with Sherry at the Cedar Park TX storage facility. She was so helpful, considerate, professional, and sincere about her position with your company. She went above and beyond our expectations. We were in a situation moving our daughter in law while our son was on his hitch on a drilling rig on the Oklahoma border. Sherry made the experience both positive and pleasurable.
It's clean, it's convenient and the staff has bent over backward to help us. I will never use another storage facility as long as this one is available and continues to provide a caring staff of employees, specifically Amy and Rita.
Excellent Service. I have utilized this particular storage facility several different times in the past. I have always received exceptional customer service.
Thanks again for keeping my things secure in my storage unit, and more importantly, helping me feel that my belongings were secure. If we move back to the area and need self storage again, we'll certainly look for Uncle Bob's.
It is so amazing what positive changes have taken place at this location. Kim became the permanent manager of this storage facility, and the experience has been so pleasant! In fact, she has been so wonderful that I consider her my friend. She is courteous when she calls, and she is accommodating and friendly when I see her in the office. She always has a wonderful suggestion to ensure my storage unit rental experience is pleasant. She has gone out of her way many times to help me.
We have had great service. We especially appreciate the help from Bob the manager of this self storage facility.
I have two storage spaces at this location. The people there treat you well and it is always clean!
The Uncle Bob's storage facility that I use here in Midlothian VA has been very friendly and helpful in meeting my self storage needs. Jessica has been outgoing and helpful in assisting me on the storage unit size and relocation from an outside to an inside storage space. The grounds are kept up well and the appearance of the office is always extremely clean. It's always a pleasure to stop by the office and say hello. Jessica and her staff have always made me feel at home and welcome. Thank you Uncle Bob's for coming to this area.
Great staff. Good pricing and very convenient. Pleasure doing business at this self storage facility.
I appreciate the clean storage environment when I check in on my valuables and the courteous professionalism I get from the manager, Tina. It's rare to get that level of service in this day and age!
I have been with Uncle Bob's for over a year and was very happy with the service and all the personnel were exceptional and I would certainly come back to that location if I ever needed self storage again. Thanks to all of you ....ya'll were a great help.
My experiences with this company have been nothing other than exceptional. I do not get to say that often. The storage facilities are kept clean, working, and safe all year round. My stuff is secure and stays clean and dry and easy to access always. The staff is friendly and considerate. They seem to enjoy interacting with the customers and I am always met with a smile. They go out of their way to make me feel good. I wish all of the businesses I deal with were like Uncle Bob's Self Storage!
We were so pleased with the service we got from the self storage facility manager Laura. Last year we tried your location and she was very nice, explaining the options, pricing, rules and was very pleasant to deal with. As a result, we came back again this year. Again, Laura gave us great service and was efficient, thorough and pleasant. She has a super personality, and due to her great service, we'll be back again next year. You have a super employee there!
Uncle Bob's Self Storage located at 11607 South Memorial Parkway, Huntsville, Alabama, was home for most of my worldly possessions for almost 4 years while I was living overseas. They have now moved to a house; but I would like to say that during those past 4 years, I had the peace of mind that they were safe and secure. I have only good things to say about this Uncle Bob's Self Storage and its personnel. I have used other storage facilities that did not compare to the quality and cleanliness of Uncle Bob's; and Barbara, Store Manager, and Rhonda, Associate Manager, were always most helpful and friendly whenever I happened to 'pop in' from overseas. Without sounding like a commercial: You can't go wrong renting from Uncle Bob's Self Store on South Memorial Parkway.
This storage facility is at the peak of the rating scale. I have been a client and frequent visitor for at least one year. The complex is always immaculate, the refrigerated storage building is always COLD. The staff is very pleasant and the manager is dedicated to customer service. THANK YOU for bringing back the attitude, "The Customer Is Always Right"!!!!
While dealing with three different individuals in getting my summer storage unit established, I can say I had nothing but wonderful experiences with all three! Friendly, knowledgeable, and efficient, these folks were most helpful from establishing the storage unit account to acquiring the free truck rental for moving! Very nice.
Due to numerous moves over the years, I have had my fair share of storage units. NO ONE beats Uncle Bob's Storage! This storage facility is always clean and their staff is TOP NOTCH! The Store Manager, Christine, is one-of-a-kind. She's friendly, generous and is always willing to help with your questions. The special they ran of 'Name Your Price' for the first month is exactly what they mean. I chose an amazing low price due to my circumstances and they said 'no problem'. I have recommended them to everyone I know. I would definitely use them time and again over all their competition. You just can't beat their prices, their friendly and helpful staff and the way they treat their customers. They truly are the BEST OF THE BEST!!!!
Storage facilities were clean and secure and Cevon gave me great customer service! I would definitely recommend this place to anyone who need a safe, secure, and clean place to store their property.
It's hard to get excited about a self storage unit, but the place was clean, in very good condition, and the staff (Liz and Toni) were the nicest people. I stored some stuff while deployed overseas, and they worked with me to get it all set up so that I had nothing to worry about while I was gone. I will give them return business next time I need storage facilities.
I had my household stuff in self storage with the folks at Uncle Bob's Self Storage #272 in Alvin, Texas. Over the more than two year period I did business with them I found the team there to be very hospitable. I managed my business with them from about 250 miles away. I have nothing but the best things to say about Amy and how she handled her business with me. When it finally came time to move, she went out of her way to insure the movers had access to be able to move the contents on their time table. All-in-all it was a very good experience from this customer's viewpoint!
Moving and storage can be so stressful and Priscilla and Michael at Uncle Bob's Self Storage #215 and Lauren Uncle Bob's Self Storage #213 excel at customer cervice. You are lucky to have such wonderful amicable, professional, knowledgeable, patient, attentive agents. They know their job very well and I'm very appreciative they made my transition way less stressful. If anybody ever asks me about storage unit rental, Uncle Bob's is the only name on my lips for recommendation. I am so glad I discovered Uncle Bob's!
I have to commend Ryan for his excellent customer service. I arrived late (2 minutes before closing) on the day of my scheduled storage unit rental and he went above and beyond to get me set. I truly appreciated his service with a smile! Thanks a bunch!
When planning our move to Arizona we needed to find a storage facility that would be close to where our temporary address was. We called several facilities and finally called Uncle Bob's Self Storage. Although it was a little further from our temporary address we decided on this facility because of Christina. She was informative, helpful and most of all very pleasant. She went out of her way to accommodate us and even gave us some specials that no other place had offered. Even though it was not climate controlled we felt the superior customer service got you our business. Upon arriving at the storage units to offload our trailers she was just as accommodating and greeted us like old friends. She went above and beyond to promote your business and I have already personally recommended others to use your storage facility (#214).
The customer service that I received upon my storage unit rental was truly out of this world. Tiffany and Denise were nothing less than phenomenal. The entire process went smoother than I could have wished for. They were very polite, considerate, and worked with me and my unique situation. I am Active Duty Military, and more often than not, there are strange circumstances involved with anything that we do. I am extremely thankful for the help that Denise and Tiffany gave me, and I would, without hesitation, refer anyone to this Uncle Bob's Self Storage.
Mary & Cybil are truly wonderful folks to do business with. They provided "service with a smile!" The property is clean, organized and easy to access. The free truck was also clean and easy to drive.
I wanted to take a moment to express what a wonderful experience that I had at your facility the other day. Your through knowledge and explanation of the various storage options is quite extensive. It is very refreshing in this day and time to find someone who is passionate about their job and the company they are representing. Too often people do not have an understanding or enthusiasm. You attention to detail and your "customer first" attitude is what it is all about. I want to thank you for your time and I had such a pleasant experience at your storage facility.
As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to know I'm treated like family at Uncle Bob's, and they are able to meet all my storage needs.
I have been storing at Uncle Bob's for over a year now and I can't say anything but good things about Lisa and Thannis, They are kind, courteous, and willing to go the extra mile for any and all customers. I would recommend any of my friends or family to come to Uncle Bob's.
Uncle Bob's Storage on Parklane has a great staff where the customers are number one. The customer service is top notch and the facility is always prepared to meet the needs of moving or storing items. I’m singing the praises of Julia and her staff. The manager of this facility keeps it real and works with each customer to meet and exceed the needs of moving or storing items. Thank you Uncle Bob for selecting the staff at this storage facility!