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Uncle Bob's Self Storage Reviews

- (440) 871-9043

Average Ratings

4.5 out of 5 stars
(4.5) 78 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.5
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(17 Reviews)
5.0 out of 5 stars

By

Rocky River, OH

Very friendly and nice

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.7 out of 5 stars

By

Avon, OH

Wanted a different space and location neither were available so just fyi not a issue for this site

Staff
 
3.7
Cleanliness
 
4.7
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Midd. Hts, OH

I am happy with the service and the location are convienent!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cleveland, OH

I visited Uncle Bob's prior to renting a unit and was helped by Jim. He showed us available units to judge size and was very helpful. My husband & I returned to rent the unit when we needed it and Bob helped us. Both gentlemen were very professional and helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Westlake, OH

i have been on a wait list for a larger storage space and one is never avialable. please work on this. thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.6 out of 5 stars

By

Westlake, OH

The only issues I noticed was there were a few stink bugs in the storage unit. Some were on boxes, up in the beams. Also there was some what looked like white mold on the walls and did not seem to harm or cause damage to anything.

Staff
 
4.8
Cleanliness
 
3.3
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
4.0
4.3 out of 5 stars

By

Westlake, OH

Only one item to mention is that I was disappointed to not get a refund for a half month unused time when I vacated the storage space. Was a customer from January 2013 through mid April 2014 and hoped for consideration. The manager did explain why I did not receive a refund, but I was still disappointed.

Staff
 
4.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Westlake, OH

They were very helpful because of the reason I had to be at the unit

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bay Village, OH

Wish you had some humidity controlled units, however, the temperature control units seem to be taking care of humidity fairly well.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Westlake, OH

Bob wa great!!!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Lakewood, OH

Have been using Uncle Bob`s for many years and always treated courteously!

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Westlake, OH

Very knowledgeable and pleasant people to work with.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fairview Park, OH

No - I have complete satisfaction with your company and employees. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Westlake, OH

Nice facility

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Westlake, OH

The manager Bob is what makes THIS/my Uncle Bob's GREAT !

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Bay Village, OH

I enjoyed my experience using Uncle Bob's storage. I was treated well and due to my new place not opening up until the 1st of the month but was getting the moving truck on the 2nd (which our payment is due and/or belongings needing to be out by that date) I explained our situation and they were more than happy to work with us. Thank you

Staff
 
4.3
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Westlake, OH

Met my needs perefectly

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.