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Uncle Bob's Self Storage Reviews

- (716) 674-6055

Average Ratings

4.7 out of 5 stars
(4.7) 110 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.7
Expectations
 
4.6
Satisfaction
 
4.7
Likely to Recommend
 
4.8

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(24 Reviews)
5.0 out of 5 stars

By

Depew, NY

I have used Uncle Bob's 2 times for storage, and my daughter used them based on my recommendation. It is simple and reasonably priced and the customer service is top-notch. Easy 24-hour access to the unit is another bonus that not all storage facilities offer. Thank you for helping us out each time we needed it!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Elma, NY

very easy access very thoughtful to put door stop to prop door open and cart to haul items to storage unit!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hamburg, NY

Thanks guys for all your help!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Depew, NY

I originally had a problem with the unit reserved for me.The attendants at the location worked for 2 days with me and upper management to resolve the issue.There are many rental companies and this location has exceeded my expectations.great job.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Lancaster, NY

everything was good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

N T, NY

Mike and Mark at transit rd, location in W. Seneca NY are phenomenal...very professional, respectful, and always cheerful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hamburg, NY

Storage Manager Mike is very friendly, knowledgeable,and accommodating.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

Awesome service, spotless location!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

I like Uncle Bob's Self Storage on Transit Road in West Seneca because it is easy to find. I do not like Uncle Bob Self Storage across Home Depot in West Seneca because of heavy traffic. I hate to drive on Ridge Road.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cheektowaga, NY

Very happy

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Lockport, NY

I am happy with the services I receive.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

E. Aurora, NY

Mike and Mark provide the best service i have ever seen from a storage team. I am a drug rep and have recommended you to all my associates, many of whom now rent from you. Thanks Uncle Bobs! PM

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Cheektowaga, NY

Great team at our location. They even called me to remind me that I forgot to pay my bill one month and were gracious enough to wave the fee. Always pleasant and courteous!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Elma, NY

The free van was a great help! What a nice feature. Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

Keep up the great work. I came from another storage place and this one is 110% BETTER!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Brooklyn, NY

Mike at the West Seneca location was a pleasure to deal with - so helpful and was a highlight of a couple of stressful moves!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Depew, NY

I went to my unit shortly after a major snow storm and was unable to get in due to the snow and ice that had built up in front. The employee on duty not only brought shovels, he did most of the shoveling of the ice and snow so we could get it. He was extremely helpful and friendly. Thank you!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

W. Seneca, NY

Safety and security day and night!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

Very good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lancaster, NY

Both Mike and Mark went out of their way to help us out during one of the most stressful times in our lives. Moving house is hard enough, moving countries is even harder. Both were extremely helpful in ensuring that when our household goods arrived from the UK we had a place to store them. I don't know what we would have done had we not had their understanding and flexibility in providing us with the storage we needed. If I ever need storage again, they will be the first people I turn to.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

Mike on Transit Road is always a professional to Mike and I.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

Website could offer more recurring payment options where payment info is saved.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Verona, PA

Were very helpful in my time of need, I had to find a storage place fast and they were there to help.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

It was a great place to store our trailer and we hope to be back next summer.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.