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Uncle Bob's Self Storage Reviews

- (716) 674-6055

Average Ratings

4.7 out of 5 stars
(4.7) 120 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.7
Expectations
 
4.6
Satisfaction
 
4.7
Likely to Recommend
 
4.8

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

West Seneca, NY

Mike has been very helpful. The facility is just a mile from home. Gives us the extra space we need. Clean, secure facility.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

First time storage user. I didn't now what to expect from a storage facility. I thought it may be seedy. I was totally wrong. I was blown away. Top notch facility. Top notch business. Top notch people. I strongly recommend Uncle Bob's!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

Excellent

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.4 out of 5 stars

By

Buffalo, NY

Way too expensive.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
3.0
5.0 out of 5 stars

By

East Aurora, NY

My experience with Uncle Bob's was definitely a positive experience and I would utilize your services again in the future. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rocky Point, NY

The management team is excellent, and I greatly appreciated their willingness to assist whenever possible. Will definately be back!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

I have used Uncle Bob's 2 times for storage, and my daughter used them based on my recommendation. It is simple and reasonably priced and the customer service is top-notch. Easy 24-hour access to the unit is another bonus that not all storage facilities offer. Thank you for helping us out each time we needed it!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Elma, NY

very easy access very thoughtful to put door stop to prop door open and cart to haul items to storage unit!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hamburg, NY

Thanks guys for all your help!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Depew, NY

I originally had a problem with the unit reserved for me.The attendants at the location worked for 2 days with me and upper management to resolve the issue.There are many rental companies and this location has exceeded my expectations.great job.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Lancaster, NY

everything was good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

N T, NY

Mike and Mark at transit rd, location in W. Seneca NY are phenomenal...very professional, respectful, and always cheerful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hamburg, NY

Storage Manager Mike is very friendly, knowledgeable,and accommodating.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

Awesome service, spotless location!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

I like Uncle Bob's Self Storage on Transit Road in West Seneca because it is easy to find. I do not like Uncle Bob Self Storage across Home Depot in West Seneca because of heavy traffic. I hate to drive on Ridge Road.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cheektowaga, NY

Very happy

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Lockport, NY

I am happy with the services I receive.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

E. Aurora, NY

Mike and Mark provide the best service i have ever seen from a storage team. I am a drug rep and have recommended you to all my associates, many of whom now rent from you. Thanks Uncle Bobs! PM

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Cheektowaga, NY

Great team at our location. They even called me to remind me that I forgot to pay my bill one month and were gracious enough to wave the fee. Always pleasant and courteous!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Elma, NY

The free van was a great help! What a nice feature. Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Depew, NY

Keep up the great work. I came from another storage place and this one is 110% BETTER!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Brooklyn, NY

Mike at the West Seneca location was a pleasure to deal with - so helpful and was a highlight of a couple of stressful moves!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Depew, NY

I went to my unit shortly after a major snow storm and was unable to get in due to the snow and ice that had built up in front. The employee on duty not only brought shovels, he did most of the shoveling of the ice and snow so we could get it. He was extremely helpful and friendly. Thank you!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

W. Seneca, NY

Safety and security day and night!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

Very good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.