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Uncle Bob's Self Storage Reviews

- (716) 825-6174

Average Ratings

4.7 out of 5 stars
(4.7) 99 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.7
Expectations
 
4.5
Satisfaction
 
4.6
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(23 Reviews)
5.0 out of 5 stars

By

Buffalo, NY

my son forgot to pull the lock completely over and the associates made sure all was secure. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Angola, NY

Happy with storage area and facility.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Lawrence, NY

I highly recommend Uncle Bobs!! My son at UB has already recommended it to his friends!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

East Aurora, NY

Chris was polite, courteous and knowledgeable

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

Was great to know you had a rental vehicle there & I didn't have to go to another provider

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

GREAT ENPLOYEE- HE WAS VERY HELPFUL AND WENT OUT OF HIS WAY TO HELP ME

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Buffalo, NY

Everything was fine

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

Your staff did a great job over all.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lancaster, NY

Has been a pleasure doing business with uncle bobs

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Buffalo, NY

Signed double paperwork at sign up

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

West Seneca, NY

The only thing had a problem with was having snow in front my door this winter it was tough opening my door

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.0 out of 5 stars

By

West Seneca, NY

Overall it was a great experience and the free month made it very appealing. I was upset when I was charged $14.99 for insurance because I did not have proper paperwork to show. My insurance company faxed over the paperwork and I was never credited that money. I contacted my local company once, but was not called back and never received the money back. It was not worth the hassle to follow up as everything else was good, but it kept me from putting the highest rank for my experience. Thank you.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Hamburg, NY

Keep up the great job. I'm very pleased with the facility and the great service you provide.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

Associates were very good with customer service. I was not rushed at anytime that I needed advice or direction from them.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

When I first rented my storage unit it was not locked properly and someone contaced me to tell me my unit was not locked. I raelly was impressed the seen that and was happy they contact me to let me know.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Buffalo, NY

The gentlemen that run this facility do so in a manner that is beyond any expectations I could ever have had.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

East Amherst, NY

I am especially pleased with Christopher. He has always been so attentive and helpful. It would be good if you had a class to teach associates how to treat customers; you would have an even more fantastic company if you used Chris to train them.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

West Seneca, NY

I am very satisfied at the present time.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
3.9 out of 5 stars

By

Hamburg, NY

snow plowing is not well done!!!

Staff
 
4.3
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
3.3 out of 5 stars

By

Depew, NY

I had a question about flooding in my unit and the response to my e-mail said that the manager would be in contact me with me in the next 2 days and I never heard from him.

Staff
 
4.3
Cleanliness
 
5.0
Expectations
 
2.0
Satisfaction
 
2.0
Recommend
 
3.0
4.2 out of 5 stars

By

Cheektowaga, NY

very efficient and easy to deal with

Staff
 
1.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

West Seneca, NY

THANKS FOR ALL YOUR HELP GOD BLESS

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Buffalo, NY

The employee which helped me and did all of our our transactions was fabulous. He was likely one of the biggest reasons we utilized your services. GREAT job.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.