I thought the staff was extremely kind and helpful. I appreciated their kindness and willingness to help.Kelly from Rochester, NY
Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful.Doris from Rochester, NY
It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff.Julie from Webster, NY
I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!Barbara from Rochester, NY
Proactively answered any questions I had. Linda and Roy were both extremely.helpfulDiana from Webster, NY
The storage units did not have any lighting in them and it made it very hard to retrieve items during the winter time when it was dark out/or at night (with 24/7 access). Overhead lighting would help especially. Overall, the staff was supurb in customer service.Kim from Farmington, NY
We have been using Public Storage for almost 5 years. The manager of the University Ave. Store in Rochester New York, Jim, is professional, helpful, and always pleasant. He is ready to help in any way possible. Moving/storage is not one of life's best events but Jim makes it better. The facility is very neat and clean. We have seen great improvement since Jim's arrival.from Rochester, NY
When the parking lot needed maintenance I received a letter/notice by regular U.S. Mail keeping me informed. In regular circumstances, this shows professionalism. In this particular case, I do not want to receive any messages/phone calls at home.  Cany you have a choice or box where I could have chosen not to receive any regular mail?  Thanks. Also, your attendant in Webster is outstanding. Is it Ramon? I have recommended him to 3 colleagues at work.Carlos from Rochester, NY
Indoor access is easier than I thought it would be.Gary from Webster, NY
Overall very happy. I have referred you to several clients who are moving.Jeffrey from Rochester, NY
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