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  • Uncle Bob's Self Storage in Webster

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800-242-1715

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Features

  • Climate Controlled Storage
  • Free Van or Truck Rental with Storage Rental
  • Boxes & Packing Supplies

Office Hours



Access Hours

24-Hour Access daily

Note

Closed for Lunch:
1:00pm to 2:00pm, Mon-Sat.

Self Storage in Webster

With the perfect skiing and ice skating climate of Webster, finding a great storage space for your winter equipment is essential. Uncle Bob's Self Storage, conveniently located on Creek Street between Empire Boulevard and Plank Road, offers various storage units to help keep your belongings protected. With climate controlled units, your valuables will be kept warm in the winter and cool in the summer, and they'll be ready for use any time. Find us just east of Abraham Lincoln Park.
Serving the Communities of:

Irondequoit, Rochester, Penfield
14609, 14625, 14622

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Reviews

280 Customer Ratings

4.6 out of 5 stars
4.6/5 Average Rating
Staff
 
4.7
Cleanliness
 
4.6
Expectations
 
4.4
Satisfaction
 
4.5
Recommend
 
4.7

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


70 Customer Reviews

5.0 out of 5 stars

Boardman, OH

we have several units with Uncle Bob's and the service is always excellent.

4.5 out of 5 stars

Fairport, NY

It would be nice if the rent was cheaper.

5.0 out of 5 stars

Evergreen, CO

Great experience from start tofinish. Very nice climate controlled unit that seems very secure and well built. Thanks so much for the security gate and cameras and nice office mgr.

5.0 out of 5 stars

Webster, NY

Very good service, Very helpful staff

5.0 out of 5 stars

ROCHESTER, NY

Very satisfied, and on 3/16 Dan from the Webster/Penfield store called to let me know my unit had the lock on it but the door itself was not locked. I had to slide the bar to line up the holes and then put the lock through. Anyone could have opened the door. Someone was doing their job when making the round and knew what to look for. I appreciate that so much. Thank you Dan for calling and looking out for your customers. Mark S

4.0 out of 5 stars

Rochester, NY

nothing comes to mind at this time

5.0 out of 5 stars

Penfield, NY

Kara was outstanding, very informative and helpful.

5.0 out of 5 stars

WEST HENRIETTA, NY

We are very satisfied with everything

4.8 out of 5 stars

Webster, NY

Nice place, clean and friendly. A+. thanks

4.1 out of 5 stars

Rochester, NY

raising rent without discussing or negotiating with the tenants is not welcoming or easy to budget. However, the patience shown while redistributing funds in order to come up with the extra monthly cost has been very kind and professional. Very courteous employees and wonderful facilities. Outdoors could be better lit at night and motion lights could stay on just a tad longer in the main building on upper levels, or have more sensors, Not just one at end of hallway. If the lights go out and your space is in the middle, it is a very long dark walk back to the sensor to turn them back on. Thank you.

4.3 out of 5 stars

Webster, NY

No, Everything was good! Your Employees were great and answered all my questions and also sympathized with me about why I had to use your facility! Thank You,

5.0 out of 5 stars

Rochester, NY

It was very clean and neat storage! I had no worries about my belongings at all. I have told many friends and family about uncle bobs .

4.4 out of 5 stars

Rochester, NY

Although your staff & facilities could be highly praised - your pricing practices flat out suck. I understand that a business needs to make money - and storage facilities are competitive, however constantly changing the rates, on nearly a wkly basis stinks - especially for long time customers who get stuck in the higher rates.

4.2 out of 5 stars

Penfield, NY

Use of the truck for one shift was a wonderful inclusion in the rental -- including two shifts (for in and out) would be even better!

4.4 out of 5 stars

Penfield, NY

Your people in the office (Tina? and Renaldo?, not sure if I have the names right) are superb! I felt the price for the unit was too high, which is why I left.

4.6 out of 5 stars

Rochester, NY

everything is great so far, your associate at the Creek Street Webster store is very good and helpful with a great personality

5.0 out of 5 stars

Penfield, NY

Completely satisfied with the facility and staff. It should be noted that I was able to access whenever I needed to despite significant snow received this winter. Thanks!

4.8 out of 5 stars

Paso Robles, CA

Was sorry to learn that Tina had left. She did a great job. Armand is also very good. You pick nice people to run your facility.

4.9 out of 5 stars

Wichita, KS

I have used lots of storage companies and the price, staff helpfulness, and ease of process were all better than other companies.

5.0 out of 5 stars

Rochester, NY

You meet and/or exceeded my expectations in all areas.

4.5 out of 5 stars

Rochester, NY

The process was quick and simple and I was able to start moving things in that day. I would recommend your storage facility to anyone who needed one.

4.9 out of 5 stars

Rochester, NY

Armando was helpful and friendly.

5.0 out of 5 stars

Webster, NY

The entire staff was very friendly...

5.0 out of 5 stars

Rochester, NY

Everything was great. Thank you

5.0 out of 5 stars

Henrietta, NY

First time I've ever used storage. Associate was very helpful with all my questions period.

5.0 out of 5 stars

Webster, NY

Everybody was extremely helpful and went above and beyond to help me even when I had to change the truck rental day/hours a time or two! Thank you!

5.0 out of 5 stars

Webster, NY

staff seem to know what they are doing

5.0 out of 5 stars

Tucson, AZ

Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!

5.0 out of 5 stars

Rochester, NY

Expectations met or exceeded because- The facility is very well maintained and plowed. The manager (Tina?) is incredibly friendly and helpful. Never had a storage facility ask if I was satisfied.

4.9 out of 5 stars

Lakeville, NY

I was in the area and decided to check on my storage area after dark and in the snow last week. My code wouldn't work right, so I called the number on the sign on the gate to get help. It turned out that I had my old card and code from when I rented space in Tonawanda, NY, so of course it wouldn't work! The associate was very kind and helpful to me, in the dark, in the snow, late at night, all alone. Thank you!

5.0 out of 5 stars

Webster, NY

Always a pleasure to deal with everyone at this location. Friendly, courteous and very helpful!

4.2 out of 5 stars

Webster, NY

Borrowing the cube van after 5 pm to move my belongings to storage was great, and helped me decide to use your storage facility

5.0 out of 5 stars

Rochester, NY

Very helpful staff.

4.7 out of 5 stars

Rochester, NY

When the parking lot needed maintenance I received a letter/notice by regular U.S. Mail keeping me informed. In regular circumstances, this shows professionalism. In this particular case, I do not want to receive any messages/phone calls at home. [] Cany you have a choice or box where I could have chosen not to receive any regular mail? [] Thanks. Also, your attendant in Webster is outstanding. Is it Ramon? I have recommended him to 3 colleagues at work.

4.8 out of 5 stars

Webster, NY

Indoor access is easier than I thought it would be.

4.8 out of 5 stars

Rochester, NY

Storage areas are clean and safe. Good work.

5.0 out of 5 stars

Rochester, NY

I never used storage facility before but would not hesitate to call uncle bob s again if I needed to.thanks for all of your professionalism

5.0 out of 5 stars

Sierra Vista, AZ

Everyone was very nice.

4.6 out of 5 stars

Rochester, NY

You are the best, and I really appreciate the way you kept your property keep up the good work God Bless and prosper your business...

5.0 out of 5 stars

Roch, NY

I enjoy renting with you. I feel that I am valued as a customer.

3.6 out of 5 stars

Rochester, NY

The elevator is out of order way too often. If this continues we will look for another storage site

5.0 out of 5 stars

Rochester, NY

Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful.

5.0 out of 5 stars

Besalem, PA

no not at this time.thank you

5.0 out of 5 stars

Webster, NY

It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff.

5.0 out of 5 stars

Penfield, NY

Tina in the Webster location is fantastic. I am a very loyal customer...and I am very pleased to work with her each for renewal.

5.0 out of 5 stars

Pultneyville, NY

Tina was excellent. A pleasant experience!

4.7 out of 5 stars

Walworth, NY

Associate was very helpful and explained things in detail. Was Very courteous also!

4.8 out of 5 stars

Rochester, NY

i'm very happy with my space and everything it took to acquire it, thank you...

5.0 out of 5 stars

Webster, NY

Tina is great, always attentive to customers.

5.0 out of 5 stars

Ontario, NY

Tina is great!

5.0 out of 5 stars

Rochester, NY

Uncle Bob's truck will need some work in the future. Getting old. Otherwise everything was great.

5.0 out of 5 stars

Rochester, NY

I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!

5.0 out of 5 stars

Webster, NY

Very good

5.0 out of 5 stars

Webster, NY

I am very pleased to with Tina, she a very nice professional Manager.

4.6 out of 5 stars

Webster, NY

Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account.

5.0 out of 5 stars

N.Chili, NY

clean, safe and a very helpful team. Thank you Uncle Bob

5.0 out of 5 stars

Webster, NY

The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure.

4.6 out of 5 stars

Irondequiot, NY

Light bulb was broken when I moved in. Not a problem as moving in and out took place during day light hours.

5.0 out of 5 stars

Rochester, NY

Keep up the good work!!

4.8 out of 5 stars

Rochester, NY

I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service. Excellent service - (only reason I'm filling out this survey)

4.7 out of 5 stars

Penfield, NY

felt my items were safe and secure Team was wonderful

5.0 out of 5 stars

Rochester, NY

Everyone at the Webster NY Creek street Uncle Bobs is awesome - there's always a smile and great service. Thank you!

5.0 out of 5 stars

Rochester, NY

I normally don't give such high marks, but service was great and the people knew what they were talking about. At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with.

5.0 out of 5 stars

Webster, NY

You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us.

5.0 out of 5 stars

Webster, NY

It was a pleasure to do business with you.

5.0 out of 5 stars

Yonkers, NY

I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm. See you in May next year. Thanks.

5.0 out of 5 stars

Rochester, NY

The Creek Street Location is one of the best out there! Customer service, friendly helpful management and staff that go above and beyond what would be expected, make it a sincere pleasure to use these units with confidence.

4.8 out of 5 stars

Westgate, NY

It was my first time using a storage facility. Everything was first class.

4.5 out of 5 stars

Rochester, NY

It was overall a good experience and made me feel that things will work fine.

5.0 out of 5 stars

New City, NY

Everyone here is always very friendly and helpful. I was so nervous at first putting my stuff in a storage unit, but the stuff has been safe and it stays clean even in the unit!


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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