125 Ratings & 25 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
September 5, 2014
I enjoy renting with you. I feel that I am valued as a customer.
August 13, 2014
Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful.
July 27, 2014
no not at this time.thank you
July 25, 2014
It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff.
July 3, 2014
Tina in the Webster location is fantastic. I am a very loyal customer...and I am very pleased to work with her each for renewal.
June 26, 2014
Associate was very helpful and explained things in detail. Was Very courteous also!
June 26, 2014
Tina was excellent. A pleasant experience!
May 29, 2014
i'm very happy with my space and everything it took to acquire it, thank you...
May 28, 2014
Tina is great, always attentive to customers.
April 1, 2014
Tina is great!
March 26, 2014
Uncle Bob's truck will need some work in the future. Getting old. Otherwise everything was great.
March 25, 2014
I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!
March 5, 2014
February 27, 2014
Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account.
February 27, 2014
I am very pleased to with Tina, she a very nice professional Manager.
February 13, 2014
clean, safe and a very helpful team. Thank you Uncle Bob
December 27, 2013
The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure.
December 24, 2013
Light bulb was broken when I moved in. Not a problem as moving in and out took place during day light hours.
December 14, 2013
Keep up the good work!!
December 1, 2013
I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service. Excellent service - (only reason I'm filling out this survey)
November 24, 2013
felt my items were safe and secure Team was wonderful
November 2, 2013
Everyone at the Webster NY Creek street Uncle Bobs is awesome - there's always a smile and great service. Thank you!
October 24, 2013
I normally don't give such high marks, but service was great and the people knew what they were talking about. At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with.
September 30, 2013
You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us.
September 23, 2013
I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm. See you in May next year. Thanks.
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