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Uncle Bob's Self Storage Reviews

- (585) 787-1240

Average Ratings

4.6 out of 5 stars
(4.6) 125 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.6
Expectations
 
4.4
Satisfaction
 
4.6
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Roch, NY

I enjoy renting with you. I feel that I am valued as a customer.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Besalem, PA

no not at this time.thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Penfield, NY

Tina in the Webster location is fantastic. I am a very loyal customer...and I am very pleased to work with her each for renewal.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Walworth, NY

Associate was very helpful and explained things in detail. Was Very courteous also!

Staff
 
4.7
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pultneyville, NY

Tina was excellent. A pleasant experience!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Rochester, NY

i'm very happy with my space and everything it took to acquire it, thank you...

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

Tina is great, always attentive to customers.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ontario, NY

Tina is great!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

Uncle Bob's truck will need some work in the future. Getting old. Otherwise everything was great.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

Very good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Webster, NY

Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

I am very pleased to with Tina, she a very nice professional Manager.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

N.Chili, NY

clean, safe and a very helpful team. Thank you Uncle Bob

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Irondequiot, NY

Light bulb was broken when I moved in. Not a problem as moving in and out took place during day light hours.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

Keep up the good work!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Rochester, NY

I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service. Excellent service - (only reason I'm filling out this survey)

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Penfield, NY

felt my items were safe and secure Team was wonderful

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

Everyone at the Webster NY Creek street Uncle Bobs is awesome - there's always a smile and great service. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

I normally don't give such high marks, but service was great and the people knew what they were talking about. At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Webster, NY

You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Yonkers, NY

I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm. See you in May next year. Thanks.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.