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Uncle Bob's Self Storage Reviews

- (757) 431-2105

Average Ratings

4.4 out of 5 stars
(4.4) 191 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.5
Expectations
 
4.2
Satisfaction
 
4.3
Likely to Recommend
 
4.5

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Virginia Beach, VA

I have dealt mostly with Donna who is an absolute pleasure to work with - she is always very kind and very helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

All good

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

She took the Tim to answer any questions. She even placed a call to ensure the truck was reserved for us.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

I do really like the folks on Central Drive. They are very prompt, very good at answering all the questions and getting me out of there quickly. They have a very professional but friendly demeanor when they are in the office or out on the grounds. I had a client with me last week in the climate controlled storage area and she commented on how cool it was inside and how nice the facility looked. That makes me look professional for choosing Uncle Bob's and that's great. The client had been to another vendor's storage of her things and she mentioned how much nicer Uncle Bob's facility was. Thanks for making me look good!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Virginia Beach, VA

Donna told us of a bigger unit for same price that was on special but not on Interent.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Virginia Beach, VA

Outside gate seems to be left open most of the time.

Staff
 
4.7
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Ms Donna and her crew are awesome!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Virginia Beach, VA

I think you should have a public dumpster available to use for those renting a space.

Staff
 
4.3
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nashua, NH

Nice clean place, friendly staff, very helpful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Norfolk, VA

Friendly and patient customer service

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Excellent help explaining everything I needed to know and showed different sized bins to me.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

The staff was great, and the value was top notch!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Norfolk, VA

Great people

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

From our first day in the office, we have always felt welcomed at Uncle Bob's Storage. The staff, especially, Tameka, are professional, courteous and always eager to please. If we have questions either in person or via phone, the staff respond in a timely manner. Highly recommend this storage company to my friends and family. Thank you for a great experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

I am a thoroughly satisfied customer. I have recommended your facility to others some of whom became customers. I will continue to do so.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

The staff is excellent. Great customer service! Very helpful in trying to meet your needs and great in explaining and very patient.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Virginia Beach, VA

Very nice staff

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Bch, VA

keep up the good work

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

great place, great people, good deals. I recommend uncle bob's to any one that I know that needs storage.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

The associate TAmeka at the central drive location was great i explained to her that i could come but it would have to be on my lunch break and when i arrived she was ready with my paper work. I was in and out and was still able to stop for lunch within my hour lunch.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Virginia Beach, VA

Overall very satisfied. I paid in advance for storage for my mother. When I cleared out the storage unit, I was assured the over payment/credit would be sent within 3 weeks. Still waiting.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
4.0
4.3 out of 5 stars

By

VA Bch, VA

Would like to be able to schedule a payment by future date. That would help me pay more promptly by setting a date for payment on days where I might be travelling, be in meetings, or just otherwise busy.

Staff
 
3.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

I have been a customer of Public Storage locally and in another state, and in the past I have used Jack Rabbit storage. Uncle Bob's is most definitely the best, well-maintained, best priced and has most convenient hours of all the storage facilities I've used. I'm really glad I found them!

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Thanks Uncle Bob's

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Very Friendly atmosphere Very helpful Patient Showed genuine concern about my needs Hours of access to storage unit is excellent!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

Thanks again for keeping my things secure in my storage unit, and more importantly, helping me ...

Elisabeth, Newport News, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.