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Uncle Bob's Self Storage Reviews

- (716) 695-0832

Average Ratings

4.5 out of 5 stars
(4.5) 111 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(19 Reviews)
4.9 out of 5 stars

By

Buffalo, NY

It was as enjoyable experience as this kind of thing can be.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tonawanda, NY

Staff very pleasant, knowlegable & efficient.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

North Tonawanda, NY

Everyone was very nice the process went very smooth had a credit issue and it was resolved very quickly. Shelia and the gentleman that manage the place were great. Nice customer service

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.5 out of 5 stars

By

Buffalo, NY

I called your hot line first and the lady that directed me to Tonawanda was very nice and professional but when I got to the place one girl was playing a guitar and she had no interest in helping us but the guy was helpful

Staff
 
3.0
Cleanliness
 
4.3
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
4.0
4.8 out of 5 stars

By

North Tonawanda, NY

previous experience with Uncle Bob's

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Tonawanda, NY

Monthly cost for each unit could be a bit lower, but other than that no complaints!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.4 out of 5 stars

By

Tonawanda, NY

Love the fact that it's right in the neighborhood.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tonawanda, NY

The office staff at our facility is nothing short of awesome!! I have rarely dealt with people more willing to assist customers as this group...in any environment.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Buffalo, NY

Convenient location, easy service

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tonawanda, NY

The staff at this location is top notch. We were dealing with some horribly troubling things that turned our lives upside down and your staff was so amazing to us. If we ever need storage again we know where to go!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tonawanda, NY

Sheila is awesome, She completely has been over backwards for me. I dealt with Public Storage years ago and you guys are so much better!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Tonawanda, NY

It was very simple process. Associate was nice and explained everything to my satisfaction.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Del Rio, TX

The lady who works in the Tonawanda facility in NY is so helpful!!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

Tonawanda, NY

The only complaint I have is the price. It's more than I really want to spend to store my stuff. Otherwise, it's just a storage space/company and it's hard to get excited about ratings.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
4.8 out of 5 stars

By

North Tonawanda, NY

Keep up the good work.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Highland Falls, NY

Sheila was extremely helpful and I appreciated the express check out procedures.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tonawanda, NY

It was a great experience. I just no longer need the unit at this time. I may be back in the future. Thanks, Walt

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Kenmore, NY

Always clean and organized.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dunkirk, NY

The staff was always very accommodating and friendly.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.