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  • Uncle Bob's Self Storage near Sunrise, FL

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Customer Reviews


 
(5.0 out of 5)

As a woman moving alone for the first time I was faced with many obstacles. Trammel, the Manager on site at the Hollywood store arranged for me to pick up a truck from another office. On my way to the office I called to inform them that my ETA will be five minutes after six, which is the closing time at that location. The lady on duty informed me that she cannot wait for me as she must clock out at 6pm. Needless to say, I did not get the truck, thus I was unable to move that day which made my whole moving experience a night mare. When I arrived in the office the next day distressed, Trammel consoled me, helped me file a complaint, and did everything in his power to make sure the remainder of my experience with Uncle Bobs was A class service. He even offered to help me organize my unit when eventual my things were put in place. When an employee give impeccable customer service as I received they must be acknowledged. His hard work and commitment does not end there; I have observ

Charmaine from Pompano, FL
February 11, 2016

 
(5.0 out of 5)

Service at my location is great. Always greeted by a smile and he is always willing to help. I'm ashamed to say I can't remember his name, but I do appreciate is great customer service. Uncle Bob's Self Storage #187 1799 West Atlantic Boulevard Pompano Beach, FL 33069

Renelda from Margate, FL
February 5, 2016

 
(5.0 out of 5)

the associate that help me out was named Mel and he was extremely helpful extremely kind and respectful and knowledgeable and if it was my company I would look into making him a manager of a facility. while I was there numerous amount of always putting the customer first but taking first concerned about your company. Mel is what I would consider management materialis what I would consider management material

Maria from Hollywood, FL
December 26, 2015

 
(5.0 out of 5)

The Manager is great. Friendly, knowledge able and always smiling!!

John from Pompano, FL
December 25, 2015

 
(5.0 out of 5)

Your employees could not be nicer. When my wife goes to the storage she says she feels safe and secure and would have a problem going alone if need be.

Stephen from Wilton Manors, FL
December 25, 2015

 
(4.6 out of 5)

Matthew and his associate were extremely helpful. Every thing was clean. Overall very good.

Mary from West Babylon, NY
December 21, 2015

 
(5.0 out of 5)

There is a gentlemen that works at this location ( Tramell?)and a young lady (sorry, her name escapes me) and they are so pleasant and professional. They remember me and always go that extra step. I recently sold a large hosue and moved to a smaller one and was constantly at this facility. They made it less painful and they are great at customer service. Thank you.

Maura from Hollywood, FL
December 17, 2015

 
(5.0 out of 5)

Kerry, the associate that helped us "move in" was extremely helpful and addressed all of my concerns. She went above and beyond in helping us, even after our hop from the initial space to another more convenient space (extra work for her).

Blas from Hialeah, FL
November 16, 2015

 
(5.0 out of 5)

EXCEEDED MY EXPECTATIONS!! I shopped around for a storage place and from the moment I called the 800 # at Bob's and was greeted by Patty, the personal attention was excellent and got me sold on the place. The price was a little higher than other places but it was the customer service over the phone that got me to the store! Patty was great!!! I had reserved another location and had to change it at the last minute and I called back and Patty changed the reservation. Then Mark at the Pompano office was exceptional! He explained everything, showed the space, how everything worked, reserved the truck, all quickly, always smiling, reassuring me about everything! The morning I had to pick up the truck, he went in earlier to get me through the truck rental quickly! The truck was impeccable, I was soooo surprised, and my move went sooo smooth!! The office, even the bathroom outside..all soo nice! I'm dedicating this time to let corporate office know that your Pompano beach location is exc

Monica from Delray Beach, FL
October 31, 2015

 
(5.0 out of 5)

Met all my expectations. Michael is very professional and knowledgeable.

Maria from Fort Lauderdale, FL
October 26, 2015
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