64 Ratings & 7 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
July 26, 2014
The truck that was promised to me was not available. to me and tell me, and I hurried 5 hours down from Toledo to move my son at UC. Only after my arrival did your manager make contact with person using vehicle. His comment that "it was totally out of his control" is weak and inaccurate. If I had another option and the time, I would of used another rental business. Also, you didn't give me first month free as promised in your ad.
July 9, 2014
Mike was a great help to my family!!
May 1, 2014
I think Mike was our UncleBobs Supervisor and rep in the Springdale OH location. He was superb and his professionalism was outstanding. He took his time to make sure we understood our agreement,answered all questions and concerns,gave us a tour of the facility and even made sure we could open and relock our storage area He made sure we were able to access the premises and leave safely. I don't think he missed a point that needed to be relayed with details to boot. He should be the instructor and facilitator for your business as his people skills and job skills were superb. My husband and I were very impressed. Adrianne was also a big help in helping me get set up on your website. She got the information I needed and returned my calls promptly. We don't know how you're doing nation-wide but store #102 in OH is gonna be extremely tough to beat service wise. Excellence is their game!
November 19, 2013
* The manager was very helpful and walked me through my first time renting a storage space. Kudos!
November 18, 2013
Only comment I have is Michael was exceptionally AWESOME..he made me feel less anxious and nervous about my move. He was very professional and I would recommend Uncle Bob's to anyone who needs storage. Great atmosphere and right price. Getting to use the truck free with move in was also wonderful…got to save on that. Thank you Uncle Bob's self storage and Thank you even more Michael.
July 23, 2013
there was a lady there named adrienne she was very helpful and nice. she took time to walk me to the unit and showed me how the lock worked and the key access. More people in customer service should be like her.
Mike is an awesome guy, and an asset to your company. I have recommended Uncle Bob's to friends, due, for the most part, to the way I was treated. It made me feel comfortable and valued as a customer.
Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.Read All About It
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