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Uncle Bob's Self Storage Reviews

- (210) 342-2211

Average Ratings

4.4 out of 5 stars
(4.4) 147 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.5
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.4

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
4.1 out of 5 stars

By

San Antonio, TX

It's a good place I wish they offered a discount but it is a good place and close to my house it meets expectations

Staff
 
3.7
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

San Antonio, TX

I'm fine with being there. Wish access was 24 hours but that is okay.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

Always very helpful and understanding

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

I have not had any issues that I can think of or complain about, so I would say I'm satisfied with Uncle Bob's Self Storage. You guys are definitely competitive on pricing, which my family and I appreciate since we are having some financial difficulties, so thank you. :) Sincerely, Michael

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

Very considerate and professional! Will recommend!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

San Antonio, TX

The people at Uncle Bob's have always done a great job. I have never had a problem with one of their locations and would recommend them to anyone looking for long term or short term storage needs.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

San Antonio, TX

I felt confident that my storage was safe and secure at all times. I would definately use it again. Thanks, Evelia

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
3.6 out of 5 stars

By

San Antonio, TX

Already stated on personnel, otherwise everything was fine.

Staff
 
3.2
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
4.0
5.0 out of 5 stars

By

San Antonio, TX

Don't change anything!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

Amber took great care of me. There was a situation where I questioned the pricing and she was very patient and professional in answering all my questions.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Kyle, TX

The only thing I didn't like were the price increases for the units. The main reason I chose Uncle Bob's was because of the low monthly cost.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

Please, be aware that I answered the questions honestly because I mean it. I'm very pleased with your service. The attendant during one of my visits handled a troublesome client in the most professional manner. I regret I did not tell her so at the time. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Weatherford, TX

Your emails on the status of accounts are a great help and keep me updated. Thanks

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

San Antionio, TX

I would use you again if I find the need for storage.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

S.A., TX

Overall service is good.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

A little pricier than the competition and they offered a free first month rent but the location is easier to get in and out of so I choose you. Would be nice to get a free month though since I'll be there for some time.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

San Antonio, TX

I had a rep call me; an expensive key was left @ my storage unit. She picked it up, marked it with my unit # and called me to inform me that she found a key. When I went and looked, sure enough it was my spare $140.00 key! It just doesn't get any better than this! Outstanding staff!

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

We have used Uhaul for several years and my husband would always leave red in the face and about to have a stroke. Uncle Bob's was a life safer! We have been at the Jackson Keller location for just over a year now and have Never had a negative experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

San Antonio, TX

I hope y'all keep up the Excellent team work you have been providing (US) your customers..... Happy Holidays !!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bulverde, TX

Fabulous service! Great people!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

S.A., TX

thank you very much

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.5 out of 5 stars

By

San Antonio, TX

Y'all's system always mess up my account. And I don't get a call from the office location letting me know that my payment didn't go through so I can avoid the STUPID late fee, which I see happen AGAIN.

Staff
 
3.7
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

S.A., TX

staff is excellent if i ever need a unit i know where to go thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

SA, TX

the staff is always friendly and helpful, love the place, always recommend it

Staff
 
4.3
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

San Antonio, TX

The young men in the office were very professional as well as pleasant. The office manager Dallas is very professional, always speaks & has a good word for everyone. He always inquires about whether any help is needed with the storage space or if there is any way he can assist with any aspect of the rental process. He always has a smile on his face. He is a real dynamo onsite making sure the office & the entire site is clean and inviting. Overall a wonderful choice as a people oriented Manager. Kudos to you for hiring such a wonderful respectful young man.

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

The customer service that I received upon my storage unit rental was truly out of this world. ...

Patrick, San Antonio, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.