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9403 Marbach Road, San Antonio, TX 78245

(210) 645-0325

Average Ratings

4 out of 5 stars
(4.7)

59 Ratings & 23 Reviews

Staff
 
4.8
Cleanliness
 
4.9
Expectations
 
4.7
Satisfaction
 
4.7
Recommend
 
4.7
Uncle Bob's Self Storage - San Antonio, TX (#431)

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


23 Customer Reviews

.5 out of 5 stars

San Antonio, TX

I was very impressed with service! Lovely couple was willing to help with everything I needed

.5 out of 5 stars

San Antonio, TX

wE ARE VERY HAPPY WITH UNCLE BOB'S . bEN AND bARBARA ARE WONDERFUL!

.5 out of 5 stars

San Antonio, TX

I needed a storage at the last minute, and uncle Bob's storage was available for me. Thank you

.5 out of 5 stars

San Antonio, TX

The manager was excellent! Customer service was 10+++++. I felt like she was family not just another person behind a desk. I would recommend this storage with extreme fervor:)

.5 out of 5 stars

San Antonio, TX

the short time we rented office person was very helpful to us,

.5 out of 5 stars

San Antonio, TX

everything was good

.5 out of 5 stars

San Antonio, TX

very friendly patient understanding. I was in a state of confusion, in a hurry to do what I needed to do, and very emotional that day.

.5 out of 5 stars

San Antonio, TX

I felt that when I emptied my storage shed and had paid always on time because the money was deducted from my checking account, that I should have been prorated and should have received some type of refund. When I recommend Uncle Bob's, I will make sure that I tell people that there is no pro-rating on any time during a month. That was what I was unhappy about.

.5 out of 5 stars

San Antonio, TX

very nice employees & nice location

.5 out of 5 stars

San Antonio, TX

The service was fast and better then I expected

.5 out of 5 stars

San Antonio, TX

Everything has been great.

.5 out of 5 stars

San Antonio, TX

the only thing i see that i rally dont like is they need more lighting at night ,i dont feel safe going in there at night

.5 out of 5 stars

San Antonio, TX

No everything is perfect!!!

.5 out of 5 stars

San Antonio, TX

I was worried when I found out that Uncle Bob's took over & bought out the previous owners. I wasn't sure what changes would be made. I am pleased that the changes made are better for me, the customer. The place looks nicer & the office employee is always pleasant with me. I need to get his name! Thank you for not making any drastic changes!

.5 out of 5 stars

San Antonio, TX

The manager and assistant manager are very very nice. I will recommend this uncle bobs. There service and customer support are amazing

.5 out of 5 stars

San Antonio, TX

Everything is good we are very pleased with everything.

.5 out of 5 stars

San Antonio, TX

it is not often that you meet people like you have employed. you should be proud you have them. Bennie and wife where people i would do business at anytime. please tell them thank you.

.5 out of 5 stars

San Antonio, TX

Very professional, courteous and helpful.

.5 out of 5 stars

San Antonio, TX

a remote control for gate access would be lovely

.5 out of 5 stars

San Antonio, TX

I want to thank Stacy (866-861-2805) who answered my call for assistance in registering my account online. He was pleasant, helpful and a real asset to Uncle Bob's team. I called on a Sunday and was really surprised there was a real person on the other side of the phone. Thank you for the outstanding customer service experience - it REALLY makes a positive difference!

.5 out of 5 stars

San Antonio, TX

Provide a dumpster for few items not needed when we are moving. It is helpful for the customer not to carry items not needed. Because I have to keep the place clean, I took old boxes with me anyway.

.5 out of 5 stars

San Antonio, TX

I was greeted very nicely, and even though my boyfriend was being extremely rude, she kept calm and helpful. I came in the day before i had to leave, and was promptly served. I never set up a account online, and when I deployed, I was trying to set up an account and couldnt for the life of me, rememeber my space number. I sent an email, and was promptly served even though I thought it would be a long drawn out process. Great company, and Great employees.

.5 out of 5 stars

SA, TX

Benny has always been very pleasant to talk to whenever I've been in to pay my bill. The property has always looked nice too!


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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