Pattsy and Kim were just great on the phone and in person. Very willing to help and answer my questions. Very nice place to store all of out home items. thanks DaveDavid from Manassas Park, VA
I was looking for something small and after searching all over town and about in tears you lovely lady had me set with a unit with in 5 mins of being there! I love uncle bobs!!!Cheyenne from Lynchburg, VA
Provided excellent storage space for short term storage.Robert from Forest, VA
The individual that you have as manager of the place is very moody and attitudinal. It is as if she is being inconvenienced and speaks to you in a very condescending manner. I was very concerned over the customer service of this individual and would strongly reconsider if I had to use the services again. It would certainly not be the store in Madison Heights VA.Katrina from Monroe, VA
I initially thought that my storage unit experience went well until I realized that I was charged a full months rent even though I moved out on the 5th. When I called to ask when I could expect to receive my pro-rated refund check I was told that I should have read the contract. They were right, I should have read the contract, but it would have been nice for the manager to relay that information to me as I was signing up for the storage unit. Instead of telling me about this detail I was told I could move out whenever I needed to. If I had signed a lease agreement with specific dates I would fully expect to pay until the end of that period but considering that the timeframe was open ended I assumed that I would be paying for the time I used the space, not the entire month. The employee that explained that I would not be receiving a refund was very rude and told me I should have read the contract. She then proceeded to call me back and accuse me of never giving notice of my depaBen from Sterling, VA
I was expecting that there would be more than one person available to assist the customers.Gracesella from Oakland Park, FL
The lady that is normally there is wonderful and does a great job.Greg from Forest, VA
Over priced, insurance requirement was not put in advertisement. I will not becoming backJoshua from Lynchburg, VA
Very nice associate & truly worked with us! Thank you!Nicole from West Point, VA
Easier reservation or booking of the space would have been nice but Im sure there are reasons why its done the way it is. Now that ive done it once I wont have that confused look on my face when people wont take my money ahead of time. The only other thing I can remember was that the overhead door could really use some lube, maybe it was bent, I don't know, but it was being used by college age women and they were tugging and pushing etc to get it open or closed. And it was making a lot of noise in protest. Other than that I cant think of anything, we'll be there in August, which isn't that far away. Summer is too short.Marissa from Amesbury, MA
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