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Uncle Bob's Self Storage Reviews

- (512) 255-9993

Average Ratings

4.5 out of 5 stars
(4.5) 135 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.7
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
4.8 out of 5 stars

By

Sandia, TX

I don't have to worry about security at my location.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Austin, TX

Sue is the employee at my location that has been there the whole time and is consistently a great representative of you. There was a younger woman who helped me a few months back that was very kind as well. Sorry I don't remember her name. I appreciate their excellent service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Georgetown, TX

Very professional employees and clean facility.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Round Rock, TX

bobs storage had a clean and clear storage place ready for my use.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Cedar Park, TX

Sue was all over it, very courteous, helpful and accommodating

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Dallas, TX

This is the second location that I have used. The only two issues I have ever had is that Uncle Bobs cannot seem to process auto payments correctly so I constantly have to make sure that you get paid and when I switched from one Uncle Bobs to another, I lost a whole months rent on the old unit because I switched over after the beginning of the month.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Round Rock, TX

We were able to get a storage space and save a lot of money with the use of the free truck in moving my wife's classroom from Bastrop to Round Rock.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.3 out of 5 stars

By

Round Rock, TX

I was disappointed/upset that there are so few 4 wheel carts available. Every time I visit my storage I have to walk almost the entire building to find a cart. Surely Uncle Bob's can afford more than just a couple of carts for it's customers!

Staff
 
3.7
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
3.0
4.7 out of 5 stars

By

Cedar Park, TX

i was very pleased and would use again and reccomend to others.

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Round Rock, TX

Convenience, internet special on price, great service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Round Rock, TX

My only issue is with the use of the moving truck. I was told that I could use it once for free shortly after renting the space. When I asked to use the truck, I was told that it would not be free because I didn't use it within two weeks of renting. You should be very clear about that with a new renter.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cedar Park, TX

The only issue I had was on the internet it showed half off the first month rent. When brought to the attention of the attendant she was not sure how to answer the question. She said she would contact the manager and have her call me but I have not heard yet.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

They have been a tremendous help to me during the crisis I am presently going through. If only there were more discounts it would be more beneficial to my dwindling pocket book. Thank you for your service. I do appreciate all your help.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Round Rock, TX

Customer service was very good... no matter who I was talking with....both Alisha and Sue were very helpful and attentive to our needs and requests.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Round Rock, TX

We really appreciated the loan of your truck to transport the items to the storage.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cedar Park, TX

Thank you for being so helpful at our time of need. The moving process is never pleasant but knowing our items were safe and protected was a huge relief!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Leander, TX

friendly service

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Cedar Park, TX

Would like to have more light within the unit!

Staff
 
4.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Cedar Park, TX

Already recommended to family. Now my brother stores his items at same building. The staff at 1431 and Sam Bass road are the best.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cedar Park, TX

The only thing that was upsetting when we rented was not being told that we were getting one with a small doorway ahead of time. They should let you know if you are getting something different then the others.

Staff
 
4.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Round Rock, TX

The manager at the facility I use is terrific.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Austin, TX

Very happy - would use again!

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cedar Park, TX

Sue treated us with such a genuineness rarely seen in the customer service sector. She is THE reason we returned to this storage facility after it changed from Bulldog to Uncle Bob's.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cedar Park, TX

I have used this facility two years in a row, during personal residential moves. The staff is always friendly, very flexible. Prices are competitive, and I appreciate the air-conditioned units. If ever needing storage in the future, I am certain to return!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Round Rock, TX

The entire staff was wonderful to work with :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

We want to express our complete satisfaction with Sherry at the Cedar Park TX storage facility. ...

The Bailey Family, Cedar Park, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.