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Uncle Bob's Self Storage Reviews

- (585) 461-0910

Average Ratings

4.3 out of 5 stars
(4.3) 91 Ratings
Helpful/Friendly Staff
 
4.4
Appearance/Cleanliness
 
4.4
Expectations
 
4.1
Satisfaction
 
4.2
Likely to Recommend
 
4.4

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(13 Reviews)
4.9 out of 5 stars

By

Parksville, NY

loved the service especially the truck rentals

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Rochester, NY

Like the new way I can pay online without having to enter credit card info each time. Can now pay bill much quicker.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.1 out of 5 stars

By

Rochester, NY

All was explained satisfactorily

Staff
 
4.2
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

Wilmington, DE

Aaron was awesome. Every time I visited he would have a friendly wave or something nice to say. Thanks for a great experience.

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.0 out of 5 stars

By

New York, NY

This location has strange inconvenient hours. There is often no one available in office.

Staff
 
3.3
Cleanliness
 
3.7
Expectations
 
2.0
Satisfaction
 
3.0
Recommend
 
3.0
4.7 out of 5 stars

By

Cortland, NY

A map to my locker would save me time

Staff
 
4.3
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

Rochester, NY

I have never had any problems with Uncle Bob's Self Storage. Keep up the great service. Thanks.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Rochester, NY

I usually go right into my locker when I arrive, so I haven't been in the office or really interacted with the staff in years - my experience is always a good one

Staff
 
4.2
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Rochester, NY

Uncle Bob's offers me good customer service and is there for my needs and would recommend them to others.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Rochester, NY

The staff was helpful and gave me a better price

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochester, NY

Aaron is an amazing asset to your company! Great customer service!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.2 out of 5 stars

By

Rochester, NY

The hours should be adjusted to better accommodate the customers; the facility opens too late and closes too early.

Staff
 
3.0
Cleanliness
 
3.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Rochester, NY

Aaron in the Rochester/University facility is professional, helpful, and an asset to your organization.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

As an owner of a local small business, I'm frequently visiting my storage unit. It's nice to ...

Lisa and Chris, Blasdell, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.