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Uncle Bob's Self Storage Reviews

- (804) 266-5034

Average Ratings

4.7 out of 5 stars
(4.7) 66 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.6
Expectations
 
4.6
Satisfaction
 
4.7
Likely to Recommend
 
4.8

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(24 Reviews)
4.3 out of 5 stars

By

Richmond, VA

Everything was wonderful as I noted in the questions. The only thing was when I came to start loading up my locker I noticed the glass on the door of the temp-controlled areas was cracked. Not sure what happened there but it wasn't like that when I originally took the tour. Otherwise it's all good.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Fremont, NE

YOU GUYS HAVE BEEN GREAT KEEP UP THE GOOD WORK

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Richmond, VA

my password word had expired and bryant was big help. thank you so very much.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Richmond, VA

He covered everything I needed to know and I did not have to ask questions about anything.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Richmond, VA

I am extremely satisfied with Uncle Bob's storage facility and have recommended family/friends to utilize this storage facility. Keep up the great work that you are doing.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chesapeake, VA

The agent got us through the process quickly even though he was training a new employee. We got the truck to load up our stuff, which was a nice benefit. The actual storage process went smoothly as well. Overall, I'd recommend to others.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Glen Allen, VA

Great customer service!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Richmond, VA

There have alway been someone on hand at all time stated that the self storage is open for business. Thanks

Staff
 
4.8
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Henrico, VA

Brian has been very courteous and helpful whenever we have had any questions. Very easy to work with and trusting. Great quality!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Germantown, MD

We were treated with respect and the manager was extremely friendly and helpful. We were thrilled to get a free truck for the day and we were able to reserve it for the second day at an incredible rate. The monthly storage fee is fair and the space is sufficient for what we are storing. This is my third experience with storage facilities and I will be a customer of Uncle Bob's for years to come. Thanks for running a great and fair business!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Henrico, VA

The manager is always there, friendly and accomodating.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cumberland, VA

Yes because the service was friendly and the owner was very helpful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Richmond, VA

yes i have a problem when you are one day paying when that when i get paid and late charge added that morning i get paid but i have to pay it the day before to keep from being charged

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richmond, VA

The manager Brian at the Bentley St. location is always respectful and professional.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richmond, VA

Had absolutely no problems renting storage here. Thanks for everything!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richmond, VA

The entry kiosk and keyboard would be better if they were bigger and easier to use from a variety of different size cars.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richmond, VA

Brian was very helpful and knowledgeable. He was very professional in his interactions with me. It made the experience less stressful for me!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richmond, VA

The manager at my location is AWESOME. He has been so incredibly helpful. Really appreciate him!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

North Chesterfield, VA

Professionally managed office The items stacked in the back lot detract from the appearance The dumpster was identified as an option for modest disposal, but it was usually locked But overall a good storage experience

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.4 out of 5 stars

By

Henrico, VA

Brian was absolutely fantastic and helped me with everything he could. I felt respected.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Henrico, VA

I was extremely impressed with the customer service at Uncle Bob's Storage. It has been a while I think his name was Brian. He was nice and always informative and willing to assist me. I called and called and he was always willing to help.

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Essex, MD

rates were good

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Richmond, VA

good job!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Powhatan, VA

I felt the whole process was extremely easy, the storage units were great, the people were very nice and I have recommended Uncle Bob's to 2 friends already. Both enjoyed their experiences as well. Keep up the good work!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.