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Uncle Bob's Self Storage Reviews

- (972) 690-0140

Average Ratings

4.7 out of 5 stars
(4.7) 121 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.7
Expectations
 
4.5
Satisfaction
 
4.6
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Richardson, TX

Very friendly! Had controlled climate units!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Willis, TX

Staff very friendly and helpful. A pleasure to do business with.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

Mel at the Richardson location was excellent! He helped me with all my needs.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Richardson, TX

I just enjoy the people who manage my storage facility and like the convenience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Richardson, TX

All expectations were met.

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

I was happy with everything your company showed me as a customer. I was helped well beyond expections. Sandra was great to me. Very helpful and pay less.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.1 out of 5 stars

By

Allen, TX

My location has a great gentleman named Mel working there. He has always been the best with me, and my off and on Uncle Bob 13 year relationship. No matter where I go, I always store at the same location. DEE, ON THE OTHER HAND, needs some extreme sensitivity training in my opinion. Every time I have ever had to be stuck with her helping me, it has always erupted into some sort of personality degradation, with her. I have no idea why that is the case, I try always to get along with any relation that is deemed to help myself....especially in a billing situation. They are taking care of my stuff, after all. Who knows? Mel is awesome, Uncle Bob's is awesome. Guess I will always store there as long as Mel and Uncle Bob's remain attached. Thanks again!

Staff
 
3.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

Richardson, TX

All was very professional, clean, and I felt very comfortable with everything. That is not always the case with storage businesses.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

The staff at spring valley/75 in Richardson Tx. are great.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Brooklyn, NY

It would be helpful to change automatic payments over the phone since I don't always live in the city my storage unit is in and credit cards get hacked relatively frequently. Otherwise, great!

Staff
 
4.2
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Richardson, TX

Would it be possible to have more than one four-wheel dolly available in building "A"? Occasionally there is a need for more than one at the same time and it is time consuming to move the one dolly from side to side.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Richardson, TX

Easy transaction and ease of doing business.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

Mel is wonderful and his wife is awesome

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

I have been at this facility for quite a few years, and I plan to stay for as long as I need storage. Mel and his wife are wonderful. They always check to make sure my health is going well (kidney/pancreas transplant) when I come into the office or even when they see me somewhere on the property. Everybody waves and smiles and says hi. That right there, really makes me feel welcome and that I chose the right place for storage. I couldn't ask for a better facility or better and more friendly people. KEEP UP THE EXCELLENT WORK!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Richardson, TX

Nice facility, well run but a little too expensive.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

It is because of Mel, Bea and their staff that everyone that I know with storage needs are at Uncle bob's Storage on Centennial in Richardson Texas.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

Dee is always professional, helpful, friendly and her willingness to offer options are greatly appreciated! Thanks Dee!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

Excellent personnel.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Plano, TX

Mel is a great manager, he stayed 20 minutes late to get me signed up, and has encouraged me to sign up for auto-debit to help me avoid late payments. The folks here are super sweet and patient with me.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

Great place to get a storage.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

friendly and helpful manager, answered all our questions.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

The staff was upportive and underst, very and understanding. I really enjoyed my stay and would recommend the facility to anyone. Great, great management.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

the manager is a greater customer service guy. he made me get the place though i had another option

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.7 out of 5 stars

By

Richardson, TX

It was a storage building. Not really much to say. Experience was exactly what I would have expected.

Staff
 
4.7
Cleanliness
 
3.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Bastrep, TX

clerk at storage office is very nice, a pleasure to deal with

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I wanted to take a moment to express what a wonderful experience that I had at your facility ...

Bruce, Dallas, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.