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Uncle Bob's Self Storage Reviews

- (409) 729-5700

Average Ratings

4.5 out of 5 stars
(4.5) 69 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(12 Reviews)
5.0 out of 5 stars

By

Port Neches, TX

Dottie is the best! She is the reason I will be an Uncle Bob's client for life.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nederland, TX

Clean and friendly.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Port Arthur,

I need one of your largest inside storage rooms. Thank you.

Staff
 
4.8
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Nederland, TX

Local and clean

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
2.5 out of 5 stars

By

Nederland, TX

I was told upon booking my rental that I would have free access to the truck. I was moving from Houston area so I didn't need it at move in time but she said it didn't expire. I called to schedule it when I was moving my things out of storage and was not so nicely told "that's not how it works... You should've used it to move in because it expires."

Staff
 
1.8
Cleanliness
 
3.7
Expectations
 
2.0
Satisfaction
 
3.0
Recommend
 
2.0
4.6 out of 5 stars

By

Beaumont, TX

I appreciated the prompt courteous service.However, my son booked two days after me and his storage cost less. I was slightly disappointed with that. My door also doesn't stay up.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nederland, TX

I have always been very pleased with the services. I would highly recommend your storage units to friends and family.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nederland, TX

The staff were always friendly. I never had to wait longer than a second when I walked into the office. Thanks for the excellent service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Schriever, LA

Fantastic!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Port Arthur, TX

The only part of our relocation that was easy and quick. Great service provided.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nederland, TX

Keep up the professionalism. This is key to leaving many of our valuable assets inside your doors.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Port Arthur, TX

I just love the way that I am always reminded that I have missed a payment in a concerned and professional manner. I am a disabled veteran that is sick a lot and going through some rough spots because I have become very forgetful. I am just trying to live my life as normal as possible and the associates will call and check on me to see what's going on and give me reminders that my bill is due or is late. I really do appreciate the respect that is given to me in my time of need. I thank all of you for taking great care of my items and the storage buildings are always clean and neat and free from critters. Thank you Uncle Bob family.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

It's clean, it's convenient and the staff has bent over backward to help us. I will never use ...

Becky, Alvin, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.