67 Ratings & 18 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
August 27, 2014
It would be great if exiting the Plano Parkway property were easier. It is very cumbersome to have to drive all the way back to exit instead of just being able to exit right in front of the office. Hope you will give this some consideration.
May 29, 2014
Available and knowledgeable staff. I've never rented a space before and staff made it easy.
May 29, 2014
She was very helpful with all my questions and very courteous
April 2, 2014
The storage unit manager was fantastic, always upbeat and happy. She was a joy to work with, very courteous, professional, and helpful.
March 31, 2014
What a wonderful experience. Your manager was so helpful. I had a lot of anxiety about my parents moving from Houston and storing their items and the process going smoothly. Everything went as planned without any problems.
March 26, 2014
I received all the information and my information package just as i was told I would. Its always good to have your expectations met.
March 4, 2014
I feel like Carol always goes above and beyond for each client. She is never without a smile and always does her best to serve the customer. She remembers conversations we have had in the past, so she certainly personalizes her service; which ultimately keeps customers and makes lots of cash for Uncle Bob's!
December 24, 2013
Carol, the manager was always friendly and willing to help with any questions and had a positive attitude.
December 6, 2013
I do not remember the lady's name off the top of my head. But she is at the Plano Pkwy and Coit location. Very nice lady.
November 23, 2013
This was the first time I ever used a storage facility. Everything went exactly as I was told with no surprises. Greatly appreciated.
November 17, 2013
Carol is absolutely one of the best customer service people I know. She remembers and calls me by name, always has my statement ready, and has one of the most upbeat attitudes of all the folks I deal with.
November 12, 2013
The best customer service I have ever experienced. I have never been disappointed in the many years I had storage there. I was always met with a friendly welcoming smile from Carol. She is very knowledgeable, detailed, and meticulous in the work she does and always exhibited a desire to help me as the customer. She really really cares. She has been exceptional. Should I ever need storage again I will be back. :)
October 24, 2013
Thanks for always keeping the storage safe and burgluray Free.
October 23, 2013
Carol is a benefit to this company. She deserves a raise. Very personable and always has a smile.
September 23, 2013
Great experience! One of the few businesses out there that still believes in great customer service! Thanks Carol!
Carol is great, really enjoyed dealing with he over the years. I still have a storage unit, but gave up my parking space once I sold my trailer. Thank You
The staff was extremely accommodating and considerate. This facility was run in a way that should make the ownership and "Uncle Bob" himself very proud. In the future if and when I need storage accomodations, there is no other place that I will consider in this area.
You all were great thanks!
Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.Read All About It
- Make a payment online
- Receive payment reminders
- Manage your Account Information
Not registered yet?
Create your Account, it's Free!