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Uncle Bob's Self Storage Reviews

- (972) 985-1212

Average Ratings

4.7 out of 5 stars
(4.7) 65 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.8
Expectations
 
4.6
Satisfaction
 
4.7
Likely to Recommend
 
4.9

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(18 Reviews)
4.2 out of 5 stars

By

Plano, TX

It would be great if exiting the Plano Parkway property were easier. It is very cumbersome to have to drive all the way back to exit instead of just being able to exit right in front of the office. Hope you will give this some consideration.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

Available and knowledgeable staff. I've never rented a space before and staff made it easy.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

She was very helpful with all my questions and very courteous

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

The storage unit manager was fantastic, always upbeat and happy. She was a joy to work with, very courteous, professional, and helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

What a wonderful experience. Your manager was so helpful. I had a lot of anxiety about my parents moving from Houston and storing their items and the process going smoothly. Everything went as planned without any problems.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Plano, TX

I received all the information and my information package just as i was told I would. Its always good to have your expectations met.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Dallas, TX

I feel like Carol always goes above and beyond for each client. She is never without a smile and always does her best to serve the customer. She remembers conversations we have had in the past, so she certainly personalizes her service; which ultimately keeps customers and makes lots of cash for Uncle Bob's!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

Carol, the manager was always friendly and willing to help with any questions and had a positive attitude.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Carrollton, TX

I do not remember the lady's name off the top of my head. But she is at the Plano Pkwy and Coit location. Very nice lady.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Plano, TX

This was the first time I ever used a storage facility. Everything went exactly as I was told with no surprises. Greatly appreciated.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

Carol is absolutely one of the best customer service people I know. She remembers and calls me by name, always has my statement ready, and has one of the most upbeat attitudes of all the folks I deal with.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

The best customer service I have ever experienced. I have never been disappointed in the many years I had storage there. I was always met with a friendly welcoming smile from Carol. She is very knowledgeable, detailed, and meticulous in the work she does and always exhibited a desire to help me as the customer. She really really cares. She has been exceptional. Should I ever need storage again I will be back. :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Dallas, TX

Thanks for always keeping the storage safe and burgluray Free.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

Carol is a benefit to this company. She deserves a raise. Very personable and always has a smile.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

Great experience! One of the few businesses out there that still believes in great customer service! Thanks Carol!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

Carol is great, really enjoyed dealing with he over the years. I still have a storage unit, but gave up my parking space once I sold my trailer. Thank You

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

The staff was extremely accommodating and considerate. This facility was run in a way that should make the ownership and "Uncle Bob" himself very proud. In the future if and when I need storage accomodations, there is no other place that I will consider in this area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Plano, TX

You all were great thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I wanted to take a moment to express what a wonderful experience that I had at your facility ...

Bruce, Dallas, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.