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Uncle Bob's Self Storage Reviews

- (850) 433-7638

Average Ratings

4.6 out of 5 stars
(4.6) 81 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.6
Expectations
 
4.4
Satisfaction
 
4.5
Likely to Recommend
 
4.7

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(17 Reviews)
4.4 out of 5 stars

By

Pensacola, FL

The only reason i downrated this location is due to the high steps into some of the units. For me with a lot of heavy items, not being able to roll things into my unit, because of a several inch lip has been an issue. Apart from that the people are great. George is a great manager.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

Nice people. We have rented for 10+ years. It have been a good thing. Thumbs up!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

The guy that helped us (George, maybe?) was super friendly and made us feel right at home. He kept my boyfriend and me laughing with his great sense of humor. I felt that the process was transparent and that any questions I had were welcome. It was my first time driving a moving truck, so he made sure I knew how to work everything. I would definitely recommend this location to anyone needing storage. The free truck rental was fantastic.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Pensacola, FL

All of my expectations were met sufficiently.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

The associate was extremely helpful, knowledgeable and an absolute pleasure to deal with. She is a great face to have on your brand.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hemphill, TX

George and Debbie of your Fairfield location in Pensacola, FL are awesome. Previously, George went above and beyond to assist me with getting damage to my stored vehicle repaired. He also facilitated my getting to the airport on time.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

We had several wasp nest on our old storage unit and around it on the building. The staff when notified was very quick to handle the problem.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Pensacola, FL

The locking mechanisms on the storage room doors are very frustrating. If I knew that in the beginning - I would have searched out a facility (perhaps another Uncle Bob's) for something better. The door latches are an example of BED ENGINEERING. If it were not for the hassle of moving our goods into a different location with a more friendly door latch - I would move.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Pensacola, FL

Uncle Bob's is a great self storage facility. I have stored personal property at Uncle Bob's for more than 10 years and have never had to worry about whether my storage space would be compromised. I would highly recommend Uncle Bob's to a family member or friend.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Pensacola, FL

The office manager never seemed to be in the office as they were out helping customers at location. Might be good to have two, so business can still be done without a wait.

Staff
 
3.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Kileen, TX

Awesome staffs! Thank you again

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fort Smith, AR

we live out of state and our unit is in pensacola i feel very good about leaving our belongings there the security is great and the ppl that work at that site are always happy respectful and there when you have questions...even the stupid questions lol I'd highly recommend this storage facility to my friends and family...Thank you for treating our things like yours...Happy Holidays=)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

Everything was great... I met the desk lady and the owner, but he wasn't Uncle Bob! :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Flensburg, DE

Debbie at the Fairfield Branch is an exceptionally professional, kind and caring person. I feel totally comfortable knowing that you have such high standards for your properties.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pensacola, FL

Great 10 plus year relationship and absolutely no complaints!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Pensacola, FL

Great farcuilty

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lithia, FL

Topnotch all the way!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.