105 Ratings & 23 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
September 25, 2014
I have rented with you for over 2 years and still have not received a military discount even though you show it. Also, the lock receptacle on my storage unit is damaged and I have still not heard any response from my complaint.
September 22, 2014
Was not happy with service. Was not shown unit, no carts available to move with. Was told.they were stolen some time ago.and never replaced. Told truck that was advertised didnt exist ans would have to.travel.to.another location on the other side.of.town to get it. When I called to.reserve it from my location, no assisted by associate. Was given number to.call myself and that location didnt have a truck. It was never returned. Associate at that location reserved a truck for me at a third location.
August 29, 2014
They are very helpful when i have needed carts
The Villages, FL
August 28, 2014
All expectations are met. The climate control appears to be in operation. The single elevator can be an issue during busy periods or when the one is out of commission (which it has been).
July 25, 2014
The sales people communicated with each other and were expecting me. I made arrangements earlier with a salesman and then when i arrived 2 weeks later the sign up process of quick and easy,
July 25, 2014
I HAVE BEEN RENTING FROM THIS FACILITY FOR OVER 15 YEARS AND THIS THE BEST CREW, AND THE INSIDE IS ALWAYS VERY CLEAN.
June 30, 2014
June 27, 2014
The BEST storage and Michelle was the greatest help! Everything was remarkably clean.
May 29, 2014
Cleanest,security,facilities etc. Superb.
May 23, 2014
April 24, 2014
Very professional staff and VERY friendly.
March 26, 2014
He was able to provide me with what I needed.
March 21, 2014
Answered all questions
March 11, 2014
When my automatic payment messed up, I was contacted immediately. This allowed me to make sure the payment was made without penalty. That is great service.
March 3, 2014
Hardto get to entry sometime when they don't back the big trucks all the way back as far as they could.
Alt. Spgs., FL
March 2, 2014
When workers are showing new tenants the lockers they should have a way of being contacted when someone is waiting at the front door. The "Will be back in" sign on the door is frustrating.
December 26, 2013
The staff is fabulous and the grounds, office and unit buildings are clean. I can NEVER find a trolley to move my items around to my unit even though I know they are there someplace! There should be a better way of ensuring they are available. One suggestion would be keeping them in the front area and require a driver's license for use. Another is providing a locked parking bar of some sort that allows a person to use a key provided by the staff to be returned following use. Us single ladies would appreciate something to make loading and unloading the units easier! Merry Christmas!!! ;-)
December 23, 2013
The staff there was exceptionally wonderful,both renee and michelle deserve a 5 star rating,they are very professional. I will refer a lot of people to your store. I have been dealing with storage facilities for the past six years and this location is the best. Uncle bobs storage is better than any other storage facility in orlando.
December 20, 2013
All in all staff has been very informative and professional and very helpful while still showing sincere respect for the customer. Always wondered how they could be so nice every time! :) Anyway, big issue from moving from prior storage was the increase in prices, every 6 months it seemed they went up $5 or $7. Just got too expensive, so please keep them low and affordable. :)
November 23, 2013
Everything was good. I can recommend a friends or relatives.
September 10, 2013
need more locations :-)
September 3, 2013
no, i am very happy...hope to remain a customer in good standing for a long while.
I had never rented a storage, and was a little leery about the whole process. However, on my first visit I was greeted and made to feel comfortable. I also appreciate the cleanliness of the facilities.
Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.Read All About It
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