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Uncle Bob's Self Storage Reviews

- (407) 228-7500

Average Ratings

4.5 out of 5 stars
(4.5) 104 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(23 Reviews)
3.2 out of 5 stars

By

Orlando, FL

I have rented with you for over 2 years and still have not received a military discount even though you show it. Also, the lock receptacle on my storage unit is damaged and I have still not heard any response from my complaint.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
2.0
Satisfaction
 
4.0
Recommend
 
2.0
2.2 out of 5 stars

By

Orlando, FL

Was not happy with service. Was not shown unit, no carts available to move with. Was told.they were stolen some time ago.and never replaced. Told truck that was advertised didnt exist ans would have to.travel.to.another location on the other side.of.town to get it. When I called to.reserve it from my location, no assisted by associate. Was given number to.call myself and that location didnt have a truck. It was never returned. Associate at that location reserved a truck for me at a third location.

Staff
 
2.7
Cleanliness
 
3.3
Expectations
 
2.0
Satisfaction
 
1.0
Recommend
 
2.0
4.6 out of 5 stars

By

Orlando, FL

They are very helpful when i have needed carts

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.2 out of 5 stars

By

The Villages, FL

All expectations are met. The climate control appears to be in operation. The single elevator can be an issue during busy periods or when the one is out of commission (which it has been).

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

The sales people communicated with each other and were expecting me. I made arrangements earlier with a salesman and then when i arrived 2 weeks later the sign up process of quick and easy,

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

I HAVE BEEN RENTING FROM THIS FACILITY FOR OVER 15 YEARS AND THIS THE BEST CREW, AND THE INSIDE IS ALWAYS VERY CLEAN.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

Great experience

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

The BEST storage and Michelle was the greatest help! Everything was remarkably clean.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

Cleanest,security,facilities etc. Superb.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Orlando, FL

Thanks!

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Orlando, FL

Very professional staff and VERY friendly.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Orlando, FL

He was able to provide me with what I needed.

Staff
 
4.5
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

Answered all questions

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Orlando, FL

When my automatic payment messed up, I was contacted immediately. This allowed me to make sure the payment was made without penalty. That is great service.

Staff
 
4.7
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

Hardto get to entry sometime when they don't back the big trucks all the way back as far as they could.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Alt. Spgs., FL

When workers are showing new tenants the lockers they should have a way of being contacted when someone is waiting at the front door. The "Will be back in" sign on the door is frustrating.

Staff
 
3.8
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.6 out of 5 stars

By

Orlando, FL

The staff is fabulous and the grounds, office and unit buildings are clean. I can NEVER find a trolley to move my items around to my unit even though I know they are there someplace! There should be a better way of ensuring they are available. One suggestion would be keeping them in the front area and require a driver's license for use. Another is providing a locked parking bar of some sort that allows a person to use a key provided by the staff to be returned following use. Us single ladies would appreciate something to make loading and unloading the units easier! Merry Christmas!!! ;-)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

The staff there was exceptionally wonderful,both renee and michelle deserve a 5 star rating,they are very professional. I will refer a lot of people to your store. I have been dealing with storage facilities for the past six years and this location is the best. Uncle bobs storage is better than any other storage facility in orlando.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Orlando, FL

All in all staff has been very informative and professional and very helpful while still showing sincere respect for the customer. Always wondered how they could be so nice every time! :) Anyway, big issue from moving from prior storage was the increase in prices, every 6 months it seemed they went up $5 or $7. Just got too expensive, so please keep them low and affordable. :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Miami, FL

Everything was good. I can recommend a friends or relatives.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Orlando, FL

need more locations :-)

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

Orlando, FL

no, i am very happy...hope to remain a customer in good standing for a long while.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orlando, FL

I had never rented a storage, and was a little leery about the whole process. However, on my first visit I was greeted and made to feel comfortable. I also appreciate the cleanliness of the facilities.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I recently visited your location to make a payment on my storage unit. Wendy was there smiling, ...

Marta, Orlando, FL

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.