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Uncle Bob's Self Storage Reviews

- (757) 874-4959

Average Ratings

4.7 out of 5 stars
(4.7) 109 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.8
Expectations
 
4.5
Satisfaction
 
4.6
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
4.5 out of 5 stars

By

Newport News, VA

The spaces are not true to advertised size. I initially wanted to rent a 5x10 space, but when I got there they were more like 4x10. I checked out 3 or so of these spaces with a measuring tape and they all were like that.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Newport News, VA

I tell everyone I know that this is a top notch place. Well managed,clean and safe. Many options for your storage needs. I am so glad I stored my things with you while I had the need. Wonderful people at this store !

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Yorktown, VA

I am very happy with the facilities and staff. Couldn't ask for much more.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
4.0
4.9 out of 5 stars

By

Newport News, VA

Got what I needed without a lot of crap

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ft. Eustis, VA

I was very, very impressed with this facility. I had visted a few other storage facities in recent days (to include another Uncle Bobs)and was not at all impressed with the upkeep of those facilities. This particular facility is luxury self storage in my opinion. Very impressed with the facility and service provided by Wayne (the manager)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

Newport News, VA

Current staff are more pleasant than when you first took over the site from SpaceMart. I was never sure why the first Uncle Bob's folks in there were acting like tools to people. The staff I have encountered more recently seem to be better suited to their jobs. I did have a problem with an auto-payment being recorded as not working when in fact the payment was never attempted with the credit card company, but I suspect that is a corporate issue rather than an issue with my local Uncle Bob's.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Yorktown, VA

Everything is just A okay

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Newport News, VA

Wayne, the manager at 701 Brick Kiln Blvd, Newport News, VA 23602 was very friendly and extremely helpful. This man took time to show us several units to ensure our satisfaction. Where other places just want you to sign up and be done with you, Wayne really went the extra mile to be courteous and helpful. I can not say enough about our experience thus far and if Wayne is any indication then we will be most satisfied with our experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Newport News, VA

Quick & easy.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Newport News, VA

Wonderful to do business here

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hampton, VA

It's great that we can call and make a payment over the phone! Vey convenient!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Newport News, VA

Ya'll were great

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Newport News, VA

This is one of the best storage companies in the area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Newport News, VA

WHAT MORE CAN BE SAID? WAYNE AND HIS STAFF DO A SUPERB JOB RUNNING THE FACILITY.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Newport News, VA

Just keep doing what you do!

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.1 out of 5 stars

By

Newport News, VA

It's a nice storage facility and the 24 hour access and the location in a relatively safe place helps. I am planning though not to stay too much longer because it's just getting cost prohibitive for me at this point. Thank you.

Staff
 
4.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.8 out of 5 stars

By

Newport News, VA.

I like the location & 24hr accessibility . Everyone has always been friendly. Keep up the good work !

Staff
 
4.5
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Grafton, VA

great people

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Newport News, VA

My only concern was the fact that the storage unit floor seemed to be crumbling a bit. Did not affect the use of the storage unit, it was appearance only. My only other concern was that there seemed to be a large number of spiders that were in the storage unit when we moved in. Our items needed to be cleaned of spiders and webs when we took them out of storage. I liked the fact I could access my unit at all hours, 24/7. Overall it was a positive experience.

Staff
 
4.8
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Newport News, VA

This is one of the few companies that I enjoyed doing business with. The people are great! The service was superior and the cost was reasonable.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Chambersburg, PA

The staff did an excellent job of answering all my questions to the best of thier knowledge. I was thoroughly impressed with how clean and well maintained the storage facilty was. I was pleased with the ease of accessibility to my storage space, which was a huge help.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.4 out of 5 stars

By

Newport News, VA

clean professional well run storage service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Newport News, VA

Everything was great

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Greensburg, PA

Everything was perfect

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Newport News, VA

I was treated with great respect and no question was left unanswered.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

Thanks again for keeping my things secure in my storage unit, and more importantly, helping me ...

Elisabeth, Newport News, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.