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Uncle Bob's Self Storage Reviews

- (334) 284-9797

Average Ratings

4.4 out of 5 stars
(4.4) 118 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.5

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(17 Reviews)
5.0 out of 5 stars

By

Montgomery, AL

I will choose you for my next storage needs. Thanks.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Birmingham, AL

Just have had great experience

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
2.9 out of 5 stars

By

Montgomery, AL

I was told something different by another manager

Staff
 
3.3
Cleanliness
 
3.0
Expectations
 
2.0
Satisfaction
 
3.0
Recommend
 
3.0
5.0 out of 5 stars

By

Montgomery, AL

No, you do a fine job.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Pike Road, AL

When I am visiting the Storage Facility to remove items or store additional items, I would like to have flat-bed carts in the facility or accessible to me I can retrieve from another building.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Stockbridge, GA

It was everything I expected

Staff
 
4.5
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Auburn, AL

I needed to reserve a unit outside the allowable dates on the computer and I was directed to your associate on site who worked out my situation. Very helpful. Thanks

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Montgomery, AL

Very polite, knowledgable, and offered suggestions on locks and other services

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Maxwell AFB, AL

Push carts at entrances are PERFECT! They turn two person dropoff/pickups into a one person job. Nice touch. Recommend at least four at each entrance during high traffic times, we had to wait once for a cart ... but worth it, so not necessarily a complaint. Your staff is amazing. We recently had our credit card jacked during the Target Department Stores personal identity theft fiasco. Uncle Bob's called us to alert us personally. She saved us being late and you got your money on time--everybody won! Thank you so much for these little things that have kept us very happy customers.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Montgomery, AL

very satisfied!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Hernando, MS

The only complaint I have is that when we do have a need to go to our unit there are never any carts available. I think it's possible that people leave them in their units! Perhaps some more carts could be purchased or a closer check on where the carts end up??? Just a suggestion.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.4 out of 5 stars

By

Montgomery, AL

Great services

Staff
 
4.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Montgomery, AL

I have not visited the office in over a year. We paid in full last year. I am paying month to month with a credit card over the phone, so I have had employee contact over the phone. The new guy (my memory is terrible and I feel bad I can't remember his name) is really great, sharp, understands where my questions are coming from. I do hope UBob will bring back the "pay yearly, get a month free" discount soon.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Milton, DE

I LOVE my Uncle Bobs Self Storage as I am out of state and when I do come to Alabama to my storage unit the employees are so helpful and kind. Last time I was there I had to have my lock cut off and they done it in just a matter of minutes and were very kind and helpful.. They are always smiling and answer my questions.. When I call from out of town they answer questions right of way and are happy to talk to me. I love the help they give and how they are happy to help.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Mont, AL

Very nice storage facility. I wish they had more carts though to move items back and forth into the unit.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Capitol Height, MD

I was very happy with my storage for the short time I was there.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Montgomery, AL

Service is excellent and the staff works with you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.