119 Ratings & 16 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
August 30, 2014
Yes I wish the hours were later in the Evening and longer hours on the weekend. That is my only complaint and actually it's a big complaint because the hours are not late enough for me ,makes it very difficult. I have to take time from work to get there Before you close weekdays and weekends
August 27, 2014
We were referred to Uncle Bob's Storage by a friend's strong recommendation, and even still the storage facility was pristine and well-organized, the associate was extremely well-groomed and professional, and the building was easy to navigate. Overall, my experience far exceeded my expectations.
East Haven, CT
August 26, 2014
Everything is good
August 26, 2014
I don't get out to the storage very often but based on my last experience, I was very impressed with the facility and staff. I have had to speak on the phone with staff and they were always very professional and they did help me with my issues.
New York, NY
August 25, 2014
All good, thanks.
June 26, 2014
The only complaint I have are the hours of business. Our storage facility closes at 6 pm and for people who work that does not allow us to go to our unit after work.
June 26, 2014
I would prefer extended hours. Other than this, you exceed expectations.
June 11, 2014
Seems clean and secure. Liked having a cart to use.
May 28, 2014
I was very dissappinted that you don't have a truck so I had to rent one which I felt was inconvenient
El Cajon, CA
May 13, 2014
We have rented from the Westy facility on Boston Post Road for the past three summers as my daughter attends college in CT. Being in California, were initially a bit worried to learn it had changed "ownership/management" and was now Uncle Bob's. We couldn't be happier though. The staff (Jose & Julio especially) were fantastic and the facility is as great as it ever was!
April 10, 2014
I recently had a problem of losing my car keys while at my storage location. Julio and Leo went above and beyond the 'call of duty' to make sure they could help me. Julio took his own personal time to help me locate my other set of keys. And, they contacted me within 2 days to let me know they found the lost set. This saved me $$$ and the frustrating time to get another set of specialized car keys. Throughout this process, they remained professional, courteous and looked for different options to solve what was my accidental problem. I would recommend this location and these gents to everyone! Thank you!
March 26, 2014
Pleasantly surprised with the professionalism exhibited by your staff.
February 28, 2014
I wish you had longer hours.
Beacon Falls, CT
February 13, 2014
I have an end of the hall unit and the lighting is less than adequate. The lighting in the halls doesn't allow me to see all the way in the back. This wasn't an issue with my last unit there. Not sure how you rectify in future
Vineyard Hvn., MA
January 24, 2014
Carts with nice capetting or best quality carts are always a plus for me at any storage facility. Long hours are a plus as well for any storage facility. thanks very much!
December 19, 2013
Keep up the great work!
Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.Read All About It
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