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  • Uncle Bob's Self Storage of Middletown

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800-242-1715

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24-Hour Access daily

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Office typically closes for lunch 1:00 PM to 2:00 PM, Mon-Sat.

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Reviews

49 Customer Ratings

4.4 out of 5 stars
4.4/5 Average Rating
Staff
 
4.5
Cleanliness
 
4.5
Expectations
 
4.2
Satisfaction
 
4.4
Recommend
 
4.4

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


14 Customer Reviews

4.0 out of 5 stars

Montgomery, NY

I am happy about everything except the main entrance gate. I drive past the facility every day on my way to work because I live right next to it and at least 90% of the time, the front gate is wide open. After my first month I asked why this was and was told they just needed to fix it. After another couple weeks I checked back and it was fixed, but only for a few days. Now I have been there 2 months and still the gate remains wide open now matter what time day or night. I will be leaving next month unless this is taken care of. Anyone can just drive right in without a code. It doesn't matter if there are cameras, someone can just snip a lock and drive off. I can't justify spending money at a place that isn't properly secured. On a good note, your staff is very courteous and proffessional.

5.0 out of 5 stars

Cogan Station, PA

We were running a hair behind, and called ahead to explain that we would be there, and could they please wait for us as it was our first time there, and we needed to set up an account. Thankfully the associate waited for us even though it was a little after closing time.

3.0 out of 5 stars

Middletown, NY

The storage units could use more light at night. It is kind of scary to go into my unit at night, because the light is so dim.

5.0 out of 5 stars

Huguenot, NY

Everyone is always nice and the place is always clean and easily accessible.

5.0 out of 5 stars

Elmira, NY

No. Glad you were there

4.8 out of 5 stars

Wurtsboro, NY

The facility was great; the office staff were friendly and accommodating. The property is structured in a way that is difficult to get in and out of the section I was in (8J) but not impossible. Otherwise, my home items were very well maintained/temperature, et cetera. The pricing was competitive I'm sure with the ease of access but it was necessary that I cut the expense. I appreciate it and would be happy to use that facility in the future.

3.8 out of 5 stars

Middletown, NY

It would be nice to have better lighting in and/or around the storage spaces.

4.5 out of 5 stars

Middletown, NY

Everything from appearance to customer service to online services available provides for excellent service. Cost is always a factor, so it would be nice to offer continued customer credits and not just first time customer discounts. That is not exclusive to storage facilities, but commitment incentives go a long way for repeat and continued customers in my opinion. Every other area - no improvements needed. Excellent.

2.7 out of 5 stars

Middletown, NY

There is no light in the elevator which makes it kind of impossible for a person in my business to be able to load and unload in the evening I would have to be able to come in in the morning and do it which is very inconvenient. So this portion I really feel dissatisfied in this area.

4.6 out of 5 stars

Mt Veron, NY

Just excellent service. Thank you.

4.7 out of 5 stars

Middletown, NY

I have had a unit there for four years. I am able to get access 24 hours a day. I feel secure when on the property, and feel the contents of my unit is secure. The staff is readily available by phone or in person to answer any questions.

5.0 out of 5 stars

Middletown, NY

Everyone is very friendly and helpful

5.0 out of 5 stars

Monticello, NY

KEEP UP THE GOOD JOB.

5.0 out of 5 stars

Middletown, NY

I would like to express how highly satisfied i am with uncle bobs storage i have been with this storage for over 15 plus years and the employees are like family. It's always nice to deal with people who really love there job and also take the time to actually walk up to you as you are in your storage to just greet you and is what i call customer service. I have to say that i will recommend uncle bob's to anyone. kindly EVELYN


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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