Everything from appearance to customer service to online services available provides for excellent service. Cost is always a factor, so it would be nice to offer continued customer credits and not just first time customer discounts. That is not exclusive to storage facilities, but commitment incentives go a long way for repeat and continued customers in my opinion. Every other area - no improvements needed. Excellent.Regina from Middletown, NY
Competitive pricing, clean facility and great customer service. The level of service I recieve from Kelly is outstanding. Highest recommendation possible! Thank you for making this hard time in life more bearable.John from Chester, NY
Just overall great, helpful customer service and condition and quality of facility.Fred from Harriman, NY
Very easy to use and staff is always helpful and friendlyMatthew from Monroe, NY
I am happy about everything except the main entrance gate. I drive past the facility every day on my way to work because I live right next to it and at least 90% of the time, the front gate is wide open. After my first month I asked why this was and was told they just needed to fix it. After another couple weeks I checked back and it was fixed, but only for a few days. Now I have been there 2 months and still the gate remains wide open now matter what time day or night. I will be leaving next month unless this is taken care of. Anyone can just drive right in without a code. It doesn't matter if there are cameras, someone can just snip a lock and drive off. I can't justify spending money at a place that isn't properly secured. On a good note, your staff is very courteous and proffessional.Bobby from Montgomery, NY
We were running a hair behind, and called ahead to explain that we would be there, and could they please wait for us as it was our first time there, and we needed to set up an account. Thankfully the associate waited for us even though it was a little after closing time.Kari from Cogan Station, PA
Mrs Kolbe was superb! Her supervisor also. One thing was that there was a lot of flakes on the ceiling of my storage unit. Some of it fell on my furniture. However apart from that the experience was great.Yvonne from Glen Allen, VA
The storage units could use more light at night. It is kind of scary to go into my unit at night, because the light is so dim.Clara from Middletown, NY
Everyone is always nice and the place is always clean and easily accessible.Augustus from Huguenot, NY
The space and property is always clean and properly maintained. If any problem arises there is always a solution met.Jessica from Harriman, NY
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