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Uncle Bob's Self Storage Reviews

- (440) 255-2226

Average Ratings

4.4 out of 5 stars
(4.4) 58 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.5
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.5

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(14 Reviews)
4.5 out of 5 stars

By

Painesville, OH

Just wish there were more of them closer around!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
4.0
4.4 out of 5 stars

By

Mentor, OH

Everything was very smooth, The gentleman who helped us was very efficient and such a nice person.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
3.8 out of 5 stars

By

Concord, OH

Yes, There needs to be light available in the storage unit.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
4.4 out of 5 stars

By

Mentor, OH

Snow was not removed from the front of my storage unit. Could not enter unit until I went to the office to get a snow shovel. I would think that would have been done in advance as part of the rental committment.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Mentor, OH

Uncle Bob's storage made a stressful time much better. It was easy to rent a nice, heated unit and get in the unit in a quick manner. Everything was accessible and great. I would use Uncle Bob's again if I had the need.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Painesville, OH

convenient- staff is very good this is a very positive experience overall

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Mentor, OH

Everything is great! The only thing that bothers me is the quality of snow removal there, at my location. Even though they come through and plow, it is a crappy job...a few passes and that's it...not the best for what you are paying for. Other than that, everything is fine! Thank you!

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Willoughby, OH

Well, last year I needed to get rid of an old refrigerator, and the staff went out of their way to locate and contact a scrap metal collector to haul it off. That's just one of several above-and-beyond-the-call-of-duty things they've done to help me out.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Mentor, OH

The people who work in Mentor are very friendly and helpful. Great at customer service. I have had my storage since June and am very pleased with it. It is actually nicer than I expected. The door in on the inside and I thought I would have to open it from the outside. So it is very warm when I need to get something out. Thank you for the great service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Beachwood, OH

I have recommended Uncle Bob's to many people including my brother who has a storage unit with you now.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Mentor, OH

I was completely satisfied and was impressed with the kindness and helpfulness of each person who helped me when I came to the office. It was a pleasure to do business with Uncle Bob's staff

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Weymouth, MA

Overall expereience was excellent. The temperature controlled unit was a perfect investment. Thanks!

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Willoughby Hills, OH

Greg at the Mentor location is the best!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Shaker Hts, OH

We have always been completely satisfied with the service at UBSS. Greg - the manager at Mentor is excellent!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.