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Uncle Bob's Self Storage Reviews

- (973) 777-2229

Average Ratings

4.5 out of 5 stars
(4.5) 116 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.5
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(22 Reviews)
3.0 out of 5 stars

By

Wallington, NJ

I can never get anyone on the phone with a question or concern. Very frustrating. I also received no reminder or notice that my bill was not paid.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
2.0
Satisfaction
 
2.0
Recommend
 
3.0
5.0 out of 5 stars

By

New Milford, NJ

Rob was professional and very helpful. Your company is very lucky to have him as an employee. Rob keep up the good work.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Wood Ridge, NJ

Good service

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Lodi, NJ

price point was better than other companies. plus close convience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Pittsburgh, PA

Recommend you guys all the time. The one thing I can pretty much count upon, since moving to the NYC area! Your staff always goes way beyond what I'd ever expected.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Brooklyn, NY

Only that it could use more painted white strips ,so to be more visible at nite. Cause they are faded even in day time .

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hackensack, NJ

This storage space and the service you provided is what I expected

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Denville, NJ

Have been to other places and the attention wasn't what I expected. Here the service was top notch.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hasbrouck, NJ

I'm very pleased your service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Wallington, NJ

I would definitely use the storage again. Thank you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Lodi, NJ

I really can't say anything bad,,, your personnel are very friendly,,, the place could use a cleaning,,, but I';m looking at it through the eyes of a cleaning professional

Staff
 
4.8
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

New York, NY

I basically do not go to the location to make payments, but when I call I am treated with professionalism and respect and that's important. I thank you for your patience and understanding.

Staff
 
4.5
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Lodi, NJ

The staff is always helpful on the phone and very pleasant.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rochelle Park, NJ

Staff very helpful when I had a problem.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

New York, NY

I arrive around 5:50pm to look at a place to park my RV. I let the man know I was aware they closed at 6pm, and I could come back. And he indicated it was no problem, he showed me a few spots, and I signed the contract. I was very happy he stay open after 6pm to help me so I did not have to come back. He is very customer focused, thank you. I can't remember his name right now, but he drives the white accura. Andrew

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Saddle Brook, NJ

This was my first time using your company and it was better than I imagined.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Elmwood Park, NJ

All the associate great in this Lodi location. I have been with you for over 5 Years now. The only thing I will love is to have more time before you hit me with a late payment. The times are bad and I get paid every 2 weeks and sometime I'm late and you hit me with late fee .Maybe you can do late fee on the 10 of the month . Thank you

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Lodi, NJ

The place should have more units of average size so that people does not have to rent a larger unit than the one they need.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Hasbrouck Height, NJ

Rob is always very helpful!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

SO. Hackensack, NJ

Everything about my experience with Uncle Bob's Storage (in Lodi) was FANTASTIC! From my 1st phone call, use of the FREE moving truck right down to the day I closed out my account. The employees at this location were wonderful! They were always pleasant, friendly, professional and great to work with. They are truly valuable employees and are doing your business a great deal of justice...

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

New York, NY

What I really like is the consideration you give your customers. From the hours of access, to the ease of utilizing the facility. Another plus, I really appreciate the reminder calls for payment. Everyone is always very nice and polite on the phone. Would recommend getting more carts. That's a genuine issue. Think you had a couple stolen or kept in people's units. What you could do is leave some hooked up to a cable lock and have individual wanting to use it to come into office. PITA I know, but at least it will reduce theft and help ensure customers have carts when they need them.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Cliffside Park, NJ

The personnel were kind.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0

Great staff. Good pricing and very convenient. Pleasure doing business at this self storage ...

Leslie, Monroe, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.