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Uncle Bob's Self Storage Reviews

- (904) 260-2387

Average Ratings

4.7 out of 5 stars
(4.7) 111 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.8
Expectations
 
4.5
Satisfaction
 
4.6
Likely to Recommend
 
4.7

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Pfafftown, NC

Sarah was extremely helpful and accommodating.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Orange Park, FL

The lady was very nice

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

The manager, Diane went above and beyond to find the right space for me, was friendly, professional, courteous and a genuine pleasure to do business with. She always did what she said and followed through on everything! She was going to be on vacation during my move in and all details were completely and perfectly relayed to her assistant manager and handled with the same level of service. I could not be any happier. You have a great team in place at this location! Thank you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fleming Island, FL

Convenient location and reasonably priced

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

Diane was extremely professional and helpful The process was easy and quick. She took the time to understand my needs and found the best solution for me. Thank you Uncle Diane

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville Beach, FL

I am a long time customer of Uncle Bob's...I have stored my things for over 10+ years there ( yikes). Over this time everyone there has ALWAYS been so very nice, accommodating, they stay in contact with me and do go over and beyond with customer service. Overall, it is one of the few businesses left that treat you with respect and genuinely seem to care, as if you are a friend or family. THANK YOU!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

There was a time when I was having some money trouble. I explained my situation to them and they worked with me until I had it all straitend out.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Jacksonville, FL

We had been told the rental price at Old Sunbeam was 69.00/mo and here at San Jose (only a few blocks away) would be 75/mo. The reason for the different price (Almost a Full House)for the same type facility did not seem justified.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Jacksonville, FL

For as long as I have had my shed there Diane has has an awsome agent.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

I just think the price is high compared to other storage units of similar quality.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

everything is always in order and in working order.................I am always greeted cheerfully ..............I never feel like I am an intrusion.............I'm always treated respectfully. Thanks

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

Diane was extremely personal and professional, I truly enjoyed my experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

I am a return customer at this location. i continue to return, as well as refer others to store 108. The staff does everything they can to make the stressful event of moving as easy as possible. I would not consider using another storage provider.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Jacksonville, FL

Please extend my gratitude to the store manager. The service she provided is truly exceptional. Thank you so much!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Molino, FL

Office associates are always so kind and helpful every time I go in.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

I have been with UBS for a long time. And I believe most or all of it has been with Diane. While UBS is a great place if one must store items Diane makes it happen for me. If I have a concern and I did a couple of years ago (with a/c storage) she was right on the mark and got it straightened out. I will tell you no matter where I live Diane is my go-to person, whether by phone or a personal visit.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Jacksonville, FL

Staff very professional, knowledgeable and friendly. Will miss them.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Tallahassee, FL

The manager treated me like one of the family!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Jacksonville, FL

I had a problem when I moved into the storage space. The truck was 26 feet long and the way the fence, tight corners and an RV parked at the sharpest corner, I ended up hitting one of the posts that protect the building from being hit. It caused a bit of damage to the truck. Fortunately, I had insurance on the truck so I didn't have to pay anything. In the future, they should not allow that RV or any other vehicle to park at that corner and they should have told me ahead of time or have it on their website a size limit for the trucks that can enter the site so a in-experienced truck driver can navigate the site without any problems.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
3.4 out of 5 stars

By

Jacksonville, FL

One day I dropped my keys down the elevator shaft before my load went down from the second floor. Diane at my location was so helpful and cheerful while we figured out and retrieved my keys. Always, always nice office staff and management.

Staff
 
1.0
Cleanliness
 
1.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

i love the manager and help there always kind and helpful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Jacksonville Beach, FL

It is too expensive! And why does insurance cost $9/month?

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

Diane was amazing to deal with. Our move was very sudden and her assistance in helping to coordinate movers, supplies, and the availability of the unit was great! The only time we waited was when we there were other customers there but they worked promptly to make sure we did not wait long.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

I want to acknowledge Diane. She is a professional and a valuable asset to your organization. She has assisted me several times and I greatly appreciate her wonderful customer service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Kansas City, MO

The manager used extra time to explain everything about the storage.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.