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Uncle Bob's Self Storage Reviews

- (256) 880-2800

Average Ratings

4.4 out of 5 stars
(4.4) 152 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.5
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.5

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(19 Reviews)
4.6 out of 5 stars

By

Huntsville, AL

If I had one complaint it would be that the electronic gate only worked two days out of the month that I used the unit.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Huntsville, AL

The plastic lining covering the ceiling insulation in my unit is badly damaged. Some previous repairs are visible but clearly more need to be made. I did not consider this a problem until the roof leaked and damaged an upholstered chair in my unit. The immediate problem was resolved quickly, but I worry about the next leak. The people working at Uncle Bob's are first rate.

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Huntsville, AL

Customer service is wonderful!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Huntsville, AL

We got a call one day that the lock wasn't secured. We really appreciated being notified about that!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Huntsville, AL

My only concern is the security gate has been stuck open for a month and anyone can just drive in. I worry about my boat storage.

Staff
 
4.8
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
3.9 out of 5 stars

By

huntsville, AL

There is always a pile of dirt,gravel,etc that the drainage washes down in front of me unit . Other than that , no problems .

Staff
 
4.0
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Huntsville, AL

The associate was very helpful and knowledgeable. He was also so happy that it was contagious to everyone around him. I am very happy with my choice to rent through Uncle Bob's and would highly recommend them.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Huntsville, AL

I looked around at other storage places, was treated poorly, didn't like the layouts and then found Uncle Bob's to be the best buy around.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Huntsville, AL

Everything OK with the facility, but the rental fee is too high for retired, elderly people.

Staff
 
4.2
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.6 out of 5 stars

By

Winter Springs, FL

My less than exceptional ratings on the last 2 questions are not representative of anything within Uncle Bob's control but rather represent the locational inconvenience to me. You guys are great. Many thanks!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
4.0
4.9 out of 5 stars

By

Huntsville, AL

I have referred several people in the past.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Huntsville, AL

I appreciate your units being close, well maintained, and available 24/7. Thanks, Satisfied Customer

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Jacksonville, FL

Everything was as expected!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Huntsville, AL

I had a problem with my credit card being cancelled due to fraud, so had to change it online, but I had to pay the bill first and couldn't update the credit card that same day. Then I forgot to update it and missed this last 1 Dec due date. I got a phone call on the 3d from the office, and got it all squared away - thank you!!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Huntsville, AL

the office staff were very friendly,courteous, and fair. I would highly recommend this location to everyone

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

Huntsville, AL

Sometimes, it is a little tight when locking the door as the holes in the slide only line up if you put downward pressure on the door.

Staff
 
4.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Madison, AL

I felt very comfortable leaving my belongings in this facility and will use it again the next time I have storage needs.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Huntsville, AL

Rhonda and Barbara are very professional, friendly and helpful. I like to pay my fee in advance and they make sure my account is accurate. They also maintain the facilities, storage buildings, and grounds in excellent condition.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Dunlap, TN

You have what appears to be adequate security on the property by having a coded entry gate and cameras mounted to keep an eye on things. My things have been there about three years and I have never had anything taken. I feel happy about my choice to use Uncle Bob's Self Storage on South Parkway, Huntsville, AL.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

Uncle Bob's Self Storage located at 11607 South Memorial Parkway, Huntsville, Alabama, was home ...

Beth, Huntsville, AL

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.