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Uncle Bob's Self Storage Reviews

- (281) 890-4444

Average Ratings

4.5 out of 5 stars
(4.5) 120 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Houston, TX

Hassel Free

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

We were very happy with everything. We "left" because we moved our belongings into our new home and didn't need storage any more.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cypress, TX

The girl who helped me was very nice and personable. She gave me information on what I needed quickly and seemed to care that I was happy with the space I chose and helped me pick a easy to access location.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

I really enjoy doing business with you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Houston, TX

A few times it has taken them a while to call me back if I leave a voicemail. Other than that I have no issues.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cypress, TX

Amanda at my facility is star employee!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

"The staff is very professional."

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Houston, TX

the 4-wheel dolly can never be found when I need one....

Staff
 
5.0
Cleanliness
 
3.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Houston, TX

I have nothing to add.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Houston, TX

Great staff

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.9 out of 5 stars

By

Houston, TX

Very pleased with service and facility.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cypress, TX

Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Everything was quick and and easy.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Houston, TX

If in fact I rent a space long term I do not think my rent should change. If from time to time the overall rental price of units must go up to occomidate the economy so be it. But do not impose that increase on your long term customers already renting.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Spring, TX

Our impression was that security was of utmost important at your facility. We felt that our items were safe.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Houston, TX

I was especially pleased at how easy it was to reserve a storage unit and truck free rental on-line for same day, and received a follow-up phone call within an hour of making my reservation.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
3.8 out of 5 stars

By

Cypress, TX

There are so many outside lights out at the Regency Green/Jones Road location it is not safe to go there after dark. There is absolutely no reason for this to happen. Please replace all the burned out lightbulbs. Thanks!

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
2.0
Satisfaction
 
4.0
Recommend
 
5.0
4.4 out of 5 stars

By

Houston, TX

Amanda was great!

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Houston, TX

I have used your facility a number of times and am always satisfied. That's why I keep coming back.

Staff
 
3.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cypress, TX

Your website sometimes won't let me log in for days and days, claiming maintenance every time I try.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Houston, TX

fast knowledgeable service

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
4.0
4.6 out of 5 stars

By

Kenedy, TX

I am pleased with the security and cleanliness of your locations. Always a good experience.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Cynthia at the office for store 296 was the greatest help. She was polite and knowledgeable.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cypress, TX

Amanda at your Jones Rd. location has taken excellent care of me over the last 4 years I've had storage...second time to rent from Uncle Bobs. Only problem is I live in Austin now and I've been racking up late fees b/c I try to access your system on the 5th of each month and I get message that your system is down. This has happened numerous times and according to Amanda is a glitch in system since one of my units is auto pay and the other is not. I have saved the screen shot to prove the error on the site and would like the last 2 late fees refunded which includes today's payment. Sincerely, Jon

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

You should clone Amanda; she is great!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I appreciate the clean storage environment when I check in on my valuables and the courteous ...

Lois, Missouri City, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.