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Uncle Bob's Self Storage Reviews

- (713) 349-0015

Average Ratings

4.5 out of 5 stars
(4.5) 120 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.7
Expectations
 
4.2
Satisfaction
 
4.4
Likely to Recommend
 
4.5

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(20 Reviews)
5.0 out of 5 stars

By

Houston, TX

I had just gone to check on a storage unit at U-Haul to rent, came to Uncle Bob's to compare. There is no comparison, you get what you pay for at Uhaul. Uncle Bob's staff was quick to offer me what i needed. It was overall a very pleasant, smooth transaction.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

overall great facility and people

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Houston, TX

I understand that the carts were locked up, to prevent theft, but it is quite inconvenient to have to walk the whole distance of the building to fetch and return the carts. The humidity level is a bit high for a "climate contreol" facility. Can someone check this?

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Houston, TX

Great customer service and very clean

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

the staff is over the top friendly and helpful and makes me feel very comfortable leaving my valuables in storage knowing they are safe

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Houston, TX

It would be nice to have more carts available, and someone in the front office while another is doing rounds. Other than that, is good.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Houston, TX

Courteous, efficient, fast in and out service. Knew what I was looking for and that's exactly what I got.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Your staff at the Bellaire facility is absolutely top draw

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Katy, TX

Long-term customer who is very satisfied.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Houston, TX

The last few times I have gone to my unit the lights don't come on. I mentioned it to the office but they said they should be on but on the 4th floor where my unit is they are not on.

Staff
 
3.8
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Houston, TX

Your staff is wonderful and always so helpful. They are very busy though and hard to get on the phone. I wish you would give them a cell to carry so they are more accessable.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Bellaire, TX

Very attentive and careful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

Bellaire, TX

This question was about being greeted promptly. Sometimes the staff is out in the units and you have to wait in the front office. However, I have not had the occasion to go in in person for over a year, so this could have changed. I notice that the personnel turn over frequently.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Houston , TX

No I appreciate how helpful they have always been.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bellaire, TX

It would be nice to see a garbage can.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

The manager/staff always call me by my name. Warm and friendly. Professional too!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Well, I am in another unit and still there. Jackie is wonderful!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Houston, TX

My only suggestion will be to have a space with carts for customer that could need them to carry their stuff after 6pm or during weekends. It is my case...... carts are in the office so I have to carry box by box!!!

Staff
 
4.2
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Houston, TX

So far everything has been great.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Houston, TX

Eleanor and Jackie are always pleasant and kind as can be ! The customer service exceeded my expectation. It's always stressful when making a move and leaving personal belongings in storage. Now I understand the name Uncle Bob's ... I feel my belongings are safe and at a second home.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I appreciate the clean storage environment when I check in on my valuables and the courteous ...

Lois, Missouri City, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.