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Uncle Bob's Self Storage Reviews

- (972) 414-8240

Average Ratings

4.5 out of 5 stars
(4.5) 135 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.7
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
4.7 out of 5 stars

By

Garland, TX

Very knowledgeable personell.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Richardson, TX

I've rented storage spaces in the past and the service, etc. is all about the same. I chose Uncle Bob's because of location in proximity to my house and the availability of the kind of space I want. I did have to ask about insurance rather than that being provided to me up front.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Richardson, TX

I think there was a pop up question I answered incorrectly so I am taking this survey to let you know my satisfaction of your service. Thank you !

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

It was very easy to access, which was very important.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

the lady in the office was a textbook example of competent and professionalism.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Garland, TX

Hi, I noticed a while back that the light was not coming on in my storage unit. I don't know if its burned out or what. I let the office know last month ( April ) but when I was there last week it still wasn't working. What do I need to do to get it fixed.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Garland, TX

Thank you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Garland, TX

It was the first time I went into a self storage that they explain everything to me.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

My experience with Uncle Bob's Self Storage in Garland was excellent, far exceeding previous storage experiences. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Garland, TX

getting to expensive, will have to look for something with a lower monthly rate, otherwise i"am satisfied

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Garland, TX

Shelia was VERY pleasant and informative!!! She took care of me in a very professional and timely matter!!! GREAT customer service!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

Garland, TX

I think that pallets should be provided to keep stuff off the floor. It would also be nice if you offered shelving to clients.

Staff
 
3.3
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
4.7 out of 5 stars

By

Midlothian, TX

I was disappointed in the decision to close the yard for customer access at 10:00pm. Most circumstances requiring going to our storage unit involve very long days. It's not practical for the kind of customer base you have in my opinion.

Staff
 
4.7
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

I have used different Uncle Bob's Storage facilities for many years. It is always a pleasant experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

The staff are nice and friendly to me. Ive never had any problems. Thanks guys

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Garland, TX

Good service, good facility.

Staff
 
4.5
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

If there was anything I didn't care for would be the long code to get into the entrance gate-lol:)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

The employee was extremely knowledgeable and patient with me as I downsized units. She was happily helpful and went the extra mile to answer all my questions and solve my online log-in problems.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Forney, TX

Everything went very smoothly and I was assisted in every way possible. I was very well taken care of.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Addison, TX

Everyone in the office was very friendly and helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Richardson, TX

The facility was very friendly and kept very well; I would definitely return with any storage needs.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

The service was outstanding. The appearnce of the location extremely well kept and inviting. I would recommend the location to everybody I know. Regards, Elizabeth

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Garland, TX

Edra and his staff are great. Their was a time when things got tough for me and Edra was able to accommodate me in my situation. Thanks..Keep up the Great Work!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

Andy did one of the best job. The best customs service that I have received in years.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Garland, TX

After waiting a few minutes for someone else's reservation to be processed, we were promptly taken care of. We were moving from a Public Storage unit to Uncle Bob's and were impressed by the ease of access, cleanliness, attractiveness that we found. We're very happy with our choice!

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I wanted to take a moment to express what a wonderful experience that I had at your facility ...

Bruce, Dallas, TX

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.