There was not one thing more that I could have asked for during my inquiry! Everything was seamless! I will recommend this location to anyone I know in need of storage!Kim from Bay Village, OH
Moving is a stressful expirence and from my moving in date until I moved my belongings out the staff was kind understanding and helpful. They did whatever they could to make things easier on me during a crazy and stressful time. It is rare to find people who go above their job requirements to make someone's life just a bit easier and I am grateful to have been treated with such kindness.Kathryn from Lakewood, OH
I accidentally forgot to lock my unit & they caught it & called me to come lock it! Thank you!Chad from Vermilion, OH
Before I signed papers, I was surprised I received an extra phone call to confirm, discuss and assure me of the size, location and if my contents would in fact it into my storage space.Catherine from Bay Village, OH
Josh was always very courteous and very helpful, but between winter and spring the concrete on my unit expanded/contracted and I wasn’t able to slide the lock to get my door open. He immediately came down and was able to move the lock so I can open my unit, but he pursued it further and had the problem fixed so that the concrete was moved back in place and I didn’t have any more problems. Thank you Josh for the Excellent Customer Service!!!Georgia from Rocky River, OH
I am pleased with the customer service I always receiver whether in person or on the telephone. I never have a problem with anybody that I speak with, they always talk, and answer my questions and/or concerns in a professional manner.Constance from Cleveland, OH
The gentleman working there whos name is bob was excellent. He was very helpful Thank you Bob and Uncle BobMike from Westlake, OH
Uncle Bob's is a good company and doing a good job.Joel from Cleveland, OH
Both of the associates I spoke with were VERY helpful and genuinely interested in my needs. They were friendly, funny, and even did research to answer one of my questions. It was a very easy, pleasurable experience.Jeff from Mayfield Hts, OH
I always have a great experience with the staff on Neff Road, whether on the phone or in person. Those gentlemen are VERY friendly, empathetic, knowledgeable, and provide THE BEST customer service I've probably ever experienced. This is my 2nd time storing my belongings at this location and I live across town, but I appreciate and enjoy their customer service so much at this location I had to come back!Kizzy from Bedford, OH
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