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Uncle Bob's Self Storage Reviews

- (203) 730-2000

Average Ratings

4.4 out of 5 stars
(4.4) 100 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.6
Expectations
 
4.0
Satisfaction
 
4.4
Likely to Recommend
 
4.4

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(19 Reviews)
4.4 out of 5 stars

By

Danbury, CT

My only concern is that the carts are difficult to manage and they should all be carpeted -- other than that, the service is excellent

Staff
 
4.5
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Danbury, CT

Easy online e reservation and everything was ready upon arrival

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lake Worth, FL

In the Danbury facility, both James and Scott were very helpful and pleasant!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

New Fairfield, CT

she answered all our questions completely, was courteous, helpful, personable.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Hoboken, NJ

I would suggest you offer a way to dispose of junk or items that people throw out. It was the only thing that was truly inconvenient about your facility. Maybe you can partner with a service like 1-800-GotJunk (they take everything!) and offer it straight to your customers. So they don't have to worry about fitting junk they don't want in their cars or trucks because there is no way for you to dispose of it. Otherwise, storage was great! :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.4 out of 5 stars

By

Bethel, CT

I'm very satisfied.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Danbury, CT

Well run establishment, clean and climate controlled. You are miles above your competitors - I know, I visited many of them before selecting you.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Brookfield, CT

I expect great service and was very pleased with my experience in every aspect.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Waterbury, CT

offered a good service that i need

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ridgefield, CT

The facility is extremely clean, modern and convenient. The staff are very professional and give much confidence in the security and efficient operation. I have been pleased to use it so far.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Ridgefield, CT

Keep up the good work!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Port Saint Lucie, FL

Great people, great place

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ridgefield, CT

Was very pleased with the whole process. We explained our needs and they suggested several alternatives.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.1 out of 5 stars

By

Danbury, CT

The carts at the facility in Danbury, CT are very hard to maneuver. It seens like the wheels that steer the carts are on the wrong end. Also, not all the carts have padding on them and for our equipment, much of which is electric, we need the padded carts. Westies carts were all carpeted and all were easy to steer.

Staff
 
4.3
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
3.8 out of 5 stars

By

Danbury, CT

I think the moving carts need better wheels for easier guiding and locking. The carts are sub par and need improvement but otherwise happy with all services. The carts run into the walls and I can already see marks on walls.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
4.6 out of 5 stars

By

Danbury, CT

I liked the carts that Westy's had. They were easier to manage and steer. I didn't bump into walls with them.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Brewster, NY

Staff friendly, even remembering my name! Love the architecture of building (lots of natural light) and cleanliness ... always a pleasure to be at facility. And the price is fair. But by far, it is the facility (architecture & light) and security are the big draws and why I have stayed so far (there are cheaper alternatives)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

New York, NY

Your phone service is also friendly, prompt and courteous. Good job!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bryn Mawr, PA

I was concerned when Uncle Bob's took over Westy's since that was an amazing company, but I must say they actually are equal to or exceed the customer service from before.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

We were so pleased with the service we got from the self storage facility manager Laura. Last ...

Stuart, North Haven, CT

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.