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Uncle Bob's Self Storage Reviews

- (704) 655-1016

Average Ratings

4.6 out of 5 stars
(4.6) 165 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.7
Expectations
 
4.4
Satisfaction
 
4.5
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Davidson, NC

Lynn was excellent to work with.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Huntersville, NC

A dumpster would come in handy to all ccustomers. Maybe a few more of those dollies with a platform too.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Charlotte, NC

Very clean facility - top notch!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

Huntersville, NC

The light closest to my unit was out for a time for several days ... I use my unit for business purposes and it is more than necessary for light to do my job effectively in that storage area so I would hope that a greater sense of urgency is placed on getting this types of repairs completed most promptly.

Staff
 
4.0
Cleanliness
 
4.7
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
3.4 out of 5 stars

By

Huntersville, NC

Please take better care of the elevators. On numerous occasions I have noticed that these elevators are deteriorating from when I first started using this facility, and on 2 occasions I have found people stuck in them.

Staff
 
3.0
Cleanliness
 
3.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Cornelius, NC

I love using u guys

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Naples, FL

Do you have a location in the Ballantyne area in Charlotte? I'm currently in Florida but will be coming into Charlotte in a month or two and might require some storage space in the south Charlotte area.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Houston, TX

Easy, affordable, and understandable with great customer service

Staff
 
4.8
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.2 out of 5 stars

By

Cornelius, NC

The associates questions were irrelevant - In my numerous visits to the storage unit during the past year - I never encountered any "associates" or employees - but that was fine. I appreciated the cleanliness and ease that even a second floor unit provided. You should eliminate the first page of this survey.

Staff
 
2.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cornelius, NO

Everything was better than expected.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Stanley, NC

A very nice clean secure facility. Much nicer than the one I'm in now. I moved too far away to make this location practical.

Staff
 
4.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Charlotte, NC

The associates are so friendly and great with their service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
2.8 out of 5 stars

By

Cornelius, NC

The storage was wonderful however it was a little creepy entering the building alone.

Staff
 
1.0
Cleanliness
 
1.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Huntersville, NC

Very satisfied - I would recommend to anyone looking for storage

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Cornelius, NC

Fee higher than we thought. We were expecting to pay only $35 and was not expecting insurance and admin charges.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cornelius, NC

I moved things in that evening but put them in the wrong place. I realized it the next day and explained it to Shannon. She assured me it was all right and that we could leave them there and she would change things. Our original unit was around the corner so we moved everything there to save her the trouble as it was our mistake.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cornelius, NC

We have enjoyed the service we have received from your company. The only piece that is in need of fixing is your carts. There are just 4 of them and at least two are not very good. Otherwise, your facility is exceptional and we have really liked using you for our storage needs during our move.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cornelius, NC

Great place to do busniess already recomended friends

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Cornelius, NC

I very much appreciate your facility, but I will be price checking and comparing others only for price. It was not appreciated that the price raised after we were in the unit. Otherwise, the facility is very, very well kept. thank you

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cornelius, NC

It was super easy to sign-up. When it came time to store our stuff, it went quickly and smoothly. It has been a great experience so far.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Weaverville, NC

Have had a great experience. Will definitely use again and recommend to others.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Charlotte, NC

Elevators are too small, some of the carts provided have bad wheels, people are allowed to block entrance to the facility with all their stuff in the elevator area while loading their truck

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.2 out of 5 stars

By

Cornelius, NC

The process was easy and the unit is convenient for me to access. I also asked for recommended movers and I used Amen Movers and they did an excellent job.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.4 out of 5 stars

By

Huntersville, NC

The carts are not all in the best working conditions. One I had to use has a flat tire so could not fill cart to end or items fell off.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.6 out of 5 stars

By

Cornelius, NC

The only negative is that there needs to be a back up plan for when automatic lights are out. I needed to get to my unit for a week, but there was no lighting in the area. I ended up getting a light on my ballcap to do the sorting I needed to do. This was the only negative experience I had.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.