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Uncle Bob's Self Storage Reviews

- (706) 569-7600

Average Ratings

4.5 out of 5 stars
(4.5) 76 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.7
Expectations
 
4.3
Satisfaction
 
4.5
Likely to Recommend
 
4.5

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(20 Reviews)
5.0 out of 5 stars

By

Columbus, GA

Bonnie was very pleasant and helpful, and short-term storage was available, which met my needs. I had heard that storage places were always filled up and hard to get, and that one wouldn't be able to get anything for less than 1 month, if even that short a rental period. So I was very pleasantly surprised at how easy and hassle-free it was to rent a unit for 2 weeks from Uncle Bob's.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Midland, GA

Everything was good.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cusseta, GA

The attendant was very nice and informative. Very professional. Great experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

the Girls there were quick, I rented 5 or 6 units and they worked quickly to find as many together as they could, they also let me hold a unit for a couple of days to see if I was going to need it, I had 16 units there at one time when we were in business. I would store no where else

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

I went to two locations before deciding which one was best for me and both locations were neat, clean and the associates were very helpful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Phenix City, AL

No, I was satisfied.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
4.0
4.2 out of 5 stars

By

Columbus, GA

Very helpful. ......I've been called when there was a problem with my credit card. ...... Appreciated the personal attention

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
1.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

Every time i go to my unit, Miss Bonnie is there. Always has a smile and is very courteous. She is really knowledgeable about anything to do with her job. Even when she's short handed, she keeps on smiling and working to serve everyone as fast as possible. She is a great asset to your company. Good help is hard to find.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Columbus, GA

Our storage area is next to a lawn maintenance storage area. Our unit has a lot of dust and leaves in it that had to come from next door (probably blew out their area). Also, there were mice in our unit this winter.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

The manager greeted me immediately and was exceptionally helpful and patient.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

Very good job

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

Jacksonville Beach, FL

It is a very pushy sales pitch. At times like this most of us are frustrated with the moving thing and just want to get it done. I appreciate that you want to sell insurance and locks, etc. but don't push so hard.

Staff
 
3.8
Cleanliness
 
4.3
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Columbus, GA

She was great, offered clear, concise information and added helpful ideas for consideration. It was SO much better (the entire experience) than I ever expected.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA.

Bonnie is wonderful. She goes the extra mile!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ellerslie, GA

Uncle Bob's has the best price, best availability, best location and ease of access for my storage needs.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus, GA

no it is already a well ran business and I will definitely rent again if need be.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.5 out of 5 stars

By

Baltimore, MD

Confusion existed about the process of billing on line and the staff was less than knowledgeable on a solution. Additional training for the staff on the online billing process and how to solve problems / communicate is needed.

Staff
 
3.5
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Columbus, GA

I was impressed by how professionally the store was run.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Columbus, GA

It didn't exceed my expectations because I am a previous customer of Uncle Bob's. For 8 years, I never had an unhappy experience there, so naturally I did expect what I received. Uncle Bob's ROCKS!!!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Columbus., GA

the staff person was exceptionally friendly and helpful

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.