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Uncle Bob's Self Storage Reviews

- (973) 458-8100

Average Ratings

4.5 out of 5 stars
(4.5) 114 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.6
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.5

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
4.0 out of 5 stars

By

Clifton, NJ

At least 5 carts should be available for transporting belongings to storage area. The maximum I have seen is 5 carts.

Staff
 
3.8
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

New York, NY

Moving can be an extremely stressful time. So having an experience like working with the Uncle Bob's team was a great comfort and relief to me. The staff was great and the facilities were always kept very nicely. I would definately recoommend Uncle Bob's to a friend and certainly would return myself if the need for a storage facility arose in the future.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Miami, FL

The facility is great and the staff also!

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bloomfield, NJ

Everything was great. I am very pleased with everyone and everything.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

New Providence, NJ

Great rate, very knowledgable and kind representative.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

Clifton, NJ

It is very difficult to get people on the phone and it is difficult to go there in person and find somebody working. Other than these issues, everything is top shelf.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
3.0
3.8 out of 5 stars

By

North Arlington, NJ

The cart to bring items to storage unit are terrible. The lights that are on timers are horrible. If inside storage unit light will go off have to go all the way to elevator to reactivate light.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
3.0
5.0 out of 5 stars

By

Cambridge, MA

I would like to have the option to be able to pay to have a wifi connection in my storage, so I could have a camera installed there

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

New York, NY

Good

Staff
 
3.8
Cleanliness
 
3.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Clifton, NJ

Great company to do business with!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Clifton, NJ

The only one suggestion is maybe another or few Dollies. The past few times I couldn't find any at all. Or maybe each floe have a few of their own

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

New York, NY

There is a shortage of carts in storage area. I have mentioned it to people in office and know that others have as well. Still there are not sufficient carts and sometimes one has to either wait for a cart, go yo office, or hand carry items and make several trips up and down in the elevator. The failure to address this issue is A real negative for your company

Staff
 
3.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
3.0
4.2 out of 5 stars

By

Clifton, NJ

I think the snow maintenance could definitely be improved - early in the season there was snow and ice everywhere - really unacceptable when trying to maneuveur items from a storage facilty.

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Newark, NJ

The free truck rental upon move-in was a big help!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Montclair, NJ

I like Uncle Bobs in Clifton because of the employees(people) that work there. Overall they are warm friendly and very helpful and efficient in customer service. I appreciate their integrity. I wonder is this the same experience if different people were here or is this overall Uncle Bob locations?

Staff
 
4.7
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

E. Newark, NJ

Service is why I picked your company and location!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Belleville, NJ

My survey responses say it all.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Clifton, NJ

Very nice people, all very friendly and helpfull. Never had a problem in two years.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Bloomfield, NJ

I am just very satisfied with the storage unit and staff

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Clifton, NJ

I would like to say that in your clifton n.j. office ..you have a worker named corey,,, HE IS THE BEST....always extremely polite and kind,,, always goes above and beyond.... Be proud to have him!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Bloomfield, NJ

the only thing I can fault you on is that the office was not open during the day 9 to 5. Several times I went to pay my bill (around noon to 2pm) to find the office closed. These were special trips. Don't say you could call and pay by phone, which I had to do several times. I understand that people must have lunch, but you as a company need to make arrangements for coverage during breaktimes. Oh by the way phone payment was excellent.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Parsippany, NJ

Awesome experience with two units. Will use again and will recommend to others.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rutherford, NJ

Friendly and very attentive customer service.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Nutley, NJ

management was great at this storage unit place

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Laurel, MD

Office associates were extremely helpful and professional. It was easy to gain access to my storage area with no security concerns. Thanks for having me!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0

Great staff. Good pricing and very convenient. Pleasure doing business at this self storage ...

Leslie, Monroe, NY

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.