For storage tips, social & more:

Uncle Bob's Self Storage Reviews

- (216) 433-1766

Average Ratings

4.4 out of 5 stars
(4.4) 101 Ratings
Helpful/Friendly Staff
 
4.5
Appearance/Cleanliness
 
4.5
Expectations
 
4.2
Satisfaction
 
4.3
Likely to Recommend
 
4.4

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

Review Us Today!

Customer Reviews

(22 Reviews)
4.8 out of 5 stars

By

Brunswick, OH

Staff is always extremely professional, friendly, and helpful. Crystal goes above and beyond to help me with anything I need.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Brookpark, OH

You have been wonderful to rent with. You have been very understanding as far as payments during our hard times with our business. Thank you very much for taking good care of our things :)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Brooklyn, OH

I was looking for a place big enough to hold my stuff but not too big. More importantly, I was looking for a place I could afford to rent. Uncle Bob's provided me with both of these, making me very happy.

Staff
 
4.7
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cleveland, OH

The Manager was very nice and very helpful. He took his time to explain everything and answer all my questions

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Cleveland, OH

I always paid in person and the office people were friendly and knowledgeable. If I were to need storage again I may shop around for a better price. I didn't do that so I'm not sure if your prices were competitive Seemed a little overpriced to me Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
4.4 out of 5 stars

By

Cleveland, OH

Snow piled up, had to request entry, 24 hour notice

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.7 out of 5 stars

By

Cleveland, OH

24 hour access would be a huge convenience for me. That is the only thing I dislike, not having access to my things at all times.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.1 out of 5 stars

By

Lakewood, OH

High price was the only downside.

Staff
 
4.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Parma Hts, OH

Crystal was pleasant and thoughtful and knowledgeable and worked with me in a timely manner, thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.4 out of 5 stars

By

Cleveland, OH

My only complaint is the hours of access to the units. Eight oclock is eary to stop allowing people in. Its made my moving process slow since i only have a couple hours a day to get my stuff there. By the time i get out of school get my son, load my car get to the unit its almost closing time. Ten oclock would be a better time to end access

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Cleve, OH

KEEP SENDING MONTHLY INVOICES ON LINE

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Cleveland, OH

I have always had a great experience with uncle bob's storage and would never go anywhere else.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

Cleveland, OH

I have went into my storage unit a few times to retrieve some things, and found some sort of white stuff that had fallen from the roof of the unit. Not sure what it was exactly, but I'm guessing it had something to do with insulation.

Staff
 
4.0
Cleanliness
 
3.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Independence, OH

I've used uncle Bobs multiple times and have always been thoroughly satisfied with my experience.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

White Oak, PA

Have had to use these facilities several times in the past few years under extremely stressful circumstances. Crystal J. and Robert Buskirk went out of their way to accommodate the many needs I had. We have become friends and at least some burdens were lightened. Keep up the good work. (Please don't raise rates as I can't afford them now.)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Parma, OH

I live down the street from the brookpark location in Ohio. It was the closest storage building that had indoor climate controlled storage. At the time that I rented the unit, I eas able to get a month for free, which was great. It was clean, affordable and accessible 7 days a week. I wouldn't hesitate to rent again from Uncle Bob's whenever I'm moving bulk items.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.5 out of 5 stars

By

Cleveland, OH

the only gripe i have is that i did not receive a refund for the remaining days of the month that i didn't use.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cleveland, OH

Bob and Crystal couldn't have been any nicer or more helpful. After a few weeks, I ended up not needing the unit, but will definately be back in the event I ever do need one and will definately recommend others to use Uncle Bob's.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Willowick, OH

Bob and Crystal were outstanding! I couldn't have been happier with my experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cleveland, OH

Currently, your on-line payment system does not allow saving payment information. As such, I have to pull out my credit card and manually type in the card numbers every month. Most on-line payment services allow you to save at least one preferred credit/debit card information to make monthly payments easier and faster.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cleveland, OH

If I ever need to have a storage facility i will definately check out the Uncle Bob's storage at w130th cleveland if i am still in the area. I was always greeted with a smile and concerns were answered when i needed them.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
4.0
5.0 out of 5 stars

By

Cleveland, OH

Any questions are promptly answered whether it is Crystal or Bob. I'm always greeted by name and asked how I'm doing. They know my storage number too

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.