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  • Uncle Bob's Self Storage of Chicago

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800-242-1715

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Access Hours

6:00 AM to 10:00 PM daily

Note

Office typically closes for lunch 1:00 PM to 2:00 PM, Mon-Sat.

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Reviews

96 Customer Ratings

4.5 out of 5 stars
4.5/5 Average Rating
Staff
 
4.6
Cleanliness
 
4.5
Expectations
 
4.3
Satisfaction
 
4.5
Recommend
 
4.5

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.


20 Customer Reviews

4.2 out of 5 stars

Chicago, IL

First class people, they deserve high marks for their service. Elevator issues was/is a huge negative and the staff can't repair it. It wasn't a single issue. For the entire month of September they had problems off and on. Totally unacceptable. One of the units was very well maintained and in good condition. The second unit has dust, mortar and parts of the wall falling onto my stuff. Worse than VERY POOR. Also, unacceptable.

3.6 out of 5 stars

Chicago, IL

I looked at your website and decided to rent the 5'x4' storage unit, which was said to have 8' ceilings. I got to the lot and found out that 5x4 units don't have 8' ceilings. I was very disappointed because I was mislead by your website and now have to pay extra for a 5x5 unit. The associate was very sympathetic and gave me a deal on one month of rent, which I greatly appreciated. But, the information online is untrue and misleading, and that is very frustrating.

5.0 out of 5 stars

New Orleans, LA

We were very happy with the easy rental and move-in process. We are living overseas temporarily and storing at Uncle Bob's with auto-pay is one less thing for us to worry about.

3.7 out of 5 stars

Grand Rapids, MI

I was a customer with Extra Storage Space and my cost increased significantly. I was not permitted to have an online account because I could not come into the office during the transition. I live out of state which is why I need a storage space. I can't travel with my items. I now have to call each month to pay my bill over the phone instead of having the luxury to pay online. Your staff is excellent and always ready to assist. I think that they do a great job and should be rewarded. It's difficult to find superb service nowadays. Great job in hiring quality people.

5.0 out of 5 stars

Redondo Beach, CA

Most amazing storage experience

5.0 out of 5 stars

Chicago, IL

angela was absolutely fantastic in all endeavors. I am a person who works in customer service and appreciates all the hard work Angela does to make all the storage customers happy. She deserves a raise.

4.5 out of 5 stars

Chicago, IL

Very helpful with issues I had with storage partner who left all her stuff. I was without a key- because all my stuff had been taken out the previous month- they cut it open and I was able to get all her crap out of there in no time at all. Thanks guys!

3.8 out of 5 stars

Chicago, IL

Secure clean facilities

5.0 out of 5 stars

Chicago, IL

Great value and great service by Rey from store 425

5.0 out of 5 stars

Chicago, IL

I was able to rent and move all my belongings with no problem and the reprecentative was very well informed.

5.0 out of 5 stars

Chicago, IL

Everything was great

5.0 out of 5 stars

Chicago, IL

The lady who assisted me, (?) Angie was very helpful. The manager was great as well.

5.0 out of 5 stars

Chicago, IL

They where awesome

4.8 out of 5 stars

Chicago, IL

prices are really reasonable.would use them again should the need arise.

4.8 out of 5 stars

Chicago, IL

One elevator was out of service for a long time. Need more carts. Ray is a genuinely friendly and helpful staff member.

4.8 out of 5 stars

Chicago, IL

We are price driven, and love our current rate. please keep it the same and keep the current manager happy cause he ROCKS.

4.4 out of 5 stars

Urbana, IL

I am at the Western Ave. location in Chicago. The gentleman in the office does an amazing job and I hope is being recognized by this company. My only complaint with the place is that since I've been renting here I have yet to see both elevators working at the same time. This results in long waits and frustration. Let's get this fixed please.

5.0 out of 5 stars

Chicago, IL

my store clerks Ray, and the other are very professional and knowledgeable my service. Thank you

3.6 out of 5 stars

Chicago, IL

Prices are a bit high but otherwise ok

4.2 out of 5 stars

Chicago, IL

If storage services are needed again. We would use Uncle Bob's


What do customers say?

9 of 10 customers would recommend us to friends and family!

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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