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Uncle Bob's Self Storage Reviews

- (773) 764-3694

Average Ratings

4.5 out of 5 stars
(4.5) 106 Ratings
Helpful/Friendly Staff
 
4.6
Appearance/Cleanliness
 
4.7
Expectations
 
4.3
Satisfaction
 
4.4
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Carpetersville, IL

Great service

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Very satisfied with the storage service. No problems or complaints. They even gave me a heads up when there was a water leak the affected several storage units. Mine was not affected.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

associate was fantastic! love the building

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Hamden, CT

I left my personal items in a storage unit for two years, and everything was exactly how I left it when I returned. I was easily able to pay my bill while out of the state, and was confident that my belongings were in a safe and reliable place.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Customer service was top notch. Glad I decided to rent from Uncle Bob's.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Rockford, IL

Saul & Tracy, at the 818 location, are ALWAYS, Always pleasant, kind, helpful and extremely considerate. Great job hiring those two!!! :0)

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Chicago, IL

I am Very Happy with the current status of the facility that I use.

Staff
 
4.5
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fayetteville, AR

When the transition from my previous storage went to Uncle Bob's Storage, it went very smoothly and professionally. I was very impressed!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Chicago, IL

Everytime I come into the store the employees are very nice and polite and if i need a chair or something to get my stuff i cant reach they always help. so I an glad im at uncle bobs storage and i personaaly think your prices and sizes are more fair than public storage so please keep them as they are.

Staff
 
4.3
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Oak Park, IL

Nope....I'm good and happy with my storage unit

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Can't think of anaything, you are doing good.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Super!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lombard, IL

Very helpful and answered all my questions!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Dallas, TX

No additional comments. Thank you for making the experience a very positive one.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

New Bloomfield, MO

Staff was extremely helpful and FAST because I was in a hurry! Great climate controlled space in a convenient location!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Evanston, IL

Your associate was spectacular. He was very friendly and answered all of our questions. The building is really nice. It has a real charm to it and seems solidly made. The renovations are well done and the place seems nice. The security measures in the building were easy to work with while making me feel secure. The loading area and parking was very convenient. Overall, it is the best storage place I have seen in the area. The price was very competitive also.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

I never had any issues with the service They always had moving supplies available The only thing I would thing I felt uneasy about is when I came alone at night there was no where near enough outside lighting and there always seemed to be homeless people lingering around

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

I would just like to say, I appreciated the help over the phone when first inquiring about units and pricing. I found Uncle Bob's via the internet & the gentleman on the other line was extremely helpful to find me the best deal to accommodate my situation. I'm grateful for the assistance when I really needed it.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Chicago, IL

I do realize how efficient this building is - My ONLY over all complaint is the Timed lights outside the storage unit- when you have limited time to load or unload items into your unit - having to walk to the end of the hall to "activate" timed lights that keep going off can be VERY frustrating

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Great staff. Sometimes it was challenging to try and stop by to speak with the manager only to find the store was on break. Likely this is a personnel/staffing challenge. But really the customer service was above and beyond my expectations.

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Zaul and his assistant bent over backwards to help me when I had any issues. I commend them HIGHLY!!!!! Thank You

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

I needed a place to store my stuff. I picked you only on your proximity. I had no idea the place would be so clean and the service so good. Zaul is really nice and professional. I honestly have already recommended you to others.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, IL

Just that we appreciated the experience and would use Uncle Bob's again if needed. Thank you!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Chicago, IL

Zaul is a great source of information and assistance.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chicago, ILLINOIS

I appreciated that they worked with me on my final payment when I lost my income and that they allowed me a reasonable amount of time to collect my belongings. If I needed to use your facility again, I would definitely call your store. I had a very good experience. Thank you for always being kind and I also like the phone and email reminders of my payment time approaching. Thank you

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.