57 Ratings & 11 Reviews
We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.
August 23, 2014
Always a perfect experience. I am a contractor and from time to time need a unit with 24 hour access due to emergency service calls. You accommodate every need.
July 25, 2014
I was a previous renter and I came back!
May 29, 2014
When I came in to complete my contract I worked with a new employee. I absolutely love her and she did a wonderful job as best she could. Some questions she couldn't answer because it seemed like her manager/trainer had left her to sink or swim and that sucks for her. I wish that she had someone to train her with as much care and concern as she had for me. She has wonderful customer service skills and it's a shame that her manager/trainer sucks!
May 1, 2014
The staff was very friendly and informative. I feel like the items I have in storage are safe.
April 5, 2014
The people at Uncle Bob's are polite if I am late with a payment and call to remind me. The call is always a welcome reminder when life gets hectic and I forget.
March 1, 2014
I wish the lighting was better in my space. My space is at the end of the unit and farthest from the door so hardly any external light helps and the one light bulb is hard for me to see with my old eyes.
February 27, 2014
Lisa and Briana are awesome! Always there for me when I need something!
February 26, 2014
The staff is courteous and helpful. Great location and convenient. Grounds are always kept up.
December 19, 2013
Just that's the associates are very helpful and really are there when you need them. They try and answer any questions you my have and i like that very much.
Virginia Beach, VA
December 17, 2013
Very nice and supportive store manager, absolutely positive experience.
October 7, 2013
I wish there was a way to help notify a customer if their payment is going to become over due. I know this may be a lot to ask, but maybe an automated calling system could be set up. I am a cancer patient so I have on my mind reguarding treatments and dr. appts. This would help. Pharmacies and other companies have this type of system and I hope you can take a look.
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