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Uncle Bob's Self Storage Reviews

- (757) 487-9090

Average Ratings

4.6 out of 5 stars
(4.6) 56 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.7
Expectations
 
4.4
Satisfaction
 
4.6
Likely to Recommend
 
4.6

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(10 Reviews)
4.3 out of 5 stars

By

Chesapeake, VA

I was a previous renter and I came back!

Staff
 
4.3
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.8 out of 5 stars

By

Chesapeake, VA

When I came in to complete my contract I worked with a new employee. I absolutely love her and she did a wonderful job as best she could. Some questions she couldn't answer because it seemed like her manager/trainer had left her to sink or swim and that sucks for her. I wish that she had someone to train her with as much care and concern as she had for me. She has wonderful customer service skills and it's a shame that her manager/trainer sucks!

Staff
 
4.8
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Portsmouth, VA

The staff was very friendly and informative. I feel like the items I have in storage are safe.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chesapeake, VA

The people at Uncle Bob's are polite if I am late with a payment and call to remind me. The call is always a welcome reminder when life gets hectic and I forget.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Chesapeake, VA

I wish the lighting was better in my space. My space is at the end of the unit and farthest from the door so hardly any external light helps and the one light bulb is hard for me to see with my old eyes.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Portsmouth, VA

Lisa and Briana are awesome! Always there for me when I need something!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Portsmouth, VA

The staff is courteous and helpful. Great location and convenient. Grounds are always kept up.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Chesapeake, VA

Just that's the associates are very helpful and really are there when you need them. They try and answer any questions you my have and i like that very much.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Very nice and supportive store manager, absolutely positive experience.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.2 out of 5 stars

By

Chesapeake, VA

I wish there was a way to help notify a customer if their payment is going to become over due. I know this may be a lot to ask, but maybe an automated calling system could be set up. I am a cancer patient so I have on my mind reguarding treatments and dr. appts. This would help. Pharmacies and other companies have this type of system and I hope you can take a look.

Staff
 
4.5
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0

Thanks again for keeping my things secure in my storage unit, and more importantly, helping me ...

Elisabeth, Newport News, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.