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Uncle Bob's Self Storage Reviews

- (757) 421-7233

Average Ratings

4.6 out of 5 stars
(4.6) 151 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.7
Expectations
 
4.4
Satisfaction
 
4.6
Likely to Recommend
 
4.6

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Norfolk, VA

Well versed in customer service and Uncle Bob offerings.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Norfolk, VA

I really liked the staff and the location. Always felt safe while going there at night. I once locked my keys inside my unit, during office hours, and the staff let me use their bolt cutters to get back into my unit and use a lock while I went and bought one down the road. I'm almost bummed I don't have my unit anymore.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Virginia Beach, VA

This is the best place I have rented. Price is lower than most, very clean and very friendly.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Currituck, NC

Very helpful, efficient, and respectful. I have always enjoyed doing business with your storage facility.

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Lynchburg, VA

Very helpful, kind and considerate.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chesapeake, VA

you were very helpful and gracious

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

Great all around!!!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Norfolk, VA

It would be helpful if "pull-thru" parking was available for camping trailers.

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
4.6 out of 5 stars

By

Chesapeake, VA

We wish the boxes where you type in the entrance code were cemented in better. The are wobbly. Otherwise we are extremely satisfied storing our RV here. The staff is always kind and helpful.

Staff
 
4.8
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
4.9 out of 5 stars

By

Chesapeake, VA

This place is great if they notice your trailer has been gone for awhile they give me a call which is very nice.

Staff
 
4.7
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Virginia Beach, VA

always feel at home with the staff there!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Delray Beach, FL

Awesome staff!

Staff
 
5.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Norfolk, VA

I would just like to say that the 2 ladies in the office and there is a guy works around on the grounds too, they have always been so helpful to us, we feel really safe with our possessions in your facility and we do highly recommend Bob's Storage.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chesapeake, VA

This place rules! It's perfect for what I need to store, with great prices. The lady that manages the place is very friendly. I couldn't be happier. I wish all storage facilities were 24 hour access like this one is. Thanks for everything! I recommend this facility to all my friends needing to store things.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.3 out of 5 stars

By

Chesapeake, VA

I am currently renting a parking space to store my RV and it would be nice if you had covered lots available.

Staff
 
4.7
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Norfolk, VA

Staff at Battlefield location are excellent. Always pleasant and helpful.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Chesapeake, VA

Have always been friendly and helpful when I referred a friend was very helpful on getting him a discount and me one also

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

Chesapeake, VA

The storage unit was in great shape and the controlled conditions were perfect for our household goods. The staff didn't charge us the admin fee since we were repeat customers. The staff also worked well with us upon check out. We have recommended this location many times. The only draw back is the traffic flow on Battlefield Blvd. Thank you!!

Staff
 
4.5
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chesapeake, VA

sales associate was very friendly, RV storage lot is very clean...compared to local competitors

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fayetteville, NC

I have never had a problem with anyone at the office I use. They have always helped me when I asked and when I didn't. They anticipate what help is needed and keep me updated on everything. I mostly deal with Donna and have done so from the beginning and would not ever use another storage company. Please see if an office can be set up in North Carolina.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Chesapeake, VA

not at this time we were completely satisfy

Staff
 
5.0
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.0 out of 5 stars

By

Virginia Beach, VA

I had no issues with the staff but I did have issues with other customers. It needs to be reiterated that only one vehicle should enter the gate at one time.

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Virginia Beach, VA

Always a pleasure working with Donna at the S. Battlefield Blvd., Chesapeake location.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Greyslake, IL

I would like to say that Donna at the Virginia location has been the sweetest and patience and very informtive person that has always kept me on top of my storage payments. I would like to say Thanks to Donna for being so nice and kind.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Norfolk, VA

Uncle Bob's is always a good choice. I do wish though, that I could have both my Uncle Bob rentals on one account

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0

Thanks again for keeping my things secure in my storage unit, and more importantly, helping me ...

Elisabeth, Newport News, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

READ ALL ABOUT IT

*Ratings and reviews taken from a survey of our current customers.