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Uncle Bob's Self Storage Reviews

- (423) 899-2223

Average Ratings

4.6 out of 5 stars
(4.6) 78 Ratings
Helpful/Friendly Staff
 
4.8
Appearance/Cleanliness
 
4.8
Expectations
 
4.4
Satisfaction
 
4.5
Likely to Recommend
 
4.6

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We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(14 Reviews)
4.6 out of 5 stars

By

Chattanooga, TN

not just professional, but friendly/personable I almost felt they were as concerned about my things as I was Smiling faces are important to me I try to always smile and I like others to smile back Your staff smiled First when I went in the door If memory serves, I arrived just 2/3 minutes after closing and they opened the door and went through the whole process keeping them late that day They didn't seem to have a care in the world except helping me It was impressive Wish the whole world was more like that! :)

Staff
 
4.0
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.9 out of 5 stars

By

East Ridge, TN

I will use Uncle Bob's again for my storage needs.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chattanooga, TN

Very professional and nice! Held box for our arrival, and got us through the process with little or no fuss. Good place.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.7 out of 5 stars

By

Kennesaw, GA

Sometimes I don't have time or access to a computer and I need to make a payment over the phone and I can never get anyone on the phone in order to do so. Maybe I call at the wrong times. Either way, I'd like them to be available when these types of situations arise. Thanks.

Staff
 
3.5
Cleanliness
 
4.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
4.6 out of 5 stars

By

Chattanooga, TN

No at this time, maybe they should have a customer appreciation day, etc. Give their customers refreshments and trinkets.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chattanooga, TN

Thank you the was a very difficult move but the kindness made our day, God bless??

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Rossville, GA

Very professional and understanding of the customer. Rented storage units the last four years and the Manager (Debbie) was there from the beginning to the end.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chatt, TN

I love this Uncle Bobs, I think the lady in the office is Debbie, she is always a joy!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Trenton, GA

Uncle Bob's does a great job.

Staff
 
5.0
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chattanooga, TN

all my expectations were meant and I will continue to recommend them

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chattanooga, TN

The two ladies who helped me were very knowledgable, friendly, and professional. That's all anyone can hope for.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chattanooga, TN

My service was great. The gentleman ensured I fully understood what I was getting and my responsibilities moving forward. He opened the gate. Seems small? I have had storage facilities for 20 years at multiple locations and no one has ever opened the gate. It's the little things. However, his communication was over the top good because he made sure I was educated on the agreement.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.7 out of 5 stars

By

Kennesaw, GA

I deal will them over the phone to pay them. I answered questions to the appearence and i they did not apply. However, they are very informative and polite always will to help to get you guys paid in a timely matter. Very Very pleasent vendor i have worked with. I would really like to commend them as i deal with thousands of vendor they are certainly on my top ten list.

Staff
 
4.8
Cleanliness
 
4.7
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Ooltewah, TN

Good customer service, all questions answered, with above and beyond follow up on notification of available space/unit(s).

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.