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Uncle Bob's Self Storage Reviews

- (919) 387-8275

Average Ratings

4.6 out of 5 stars
(4.6) 143 Ratings
Helpful/Friendly Staff
 
4.7
Appearance/Cleanliness
 
4.7
Expectations
 
4.3
Satisfaction
 
4.5
Likely to Recommend
 
4.7

Uncle Bob's Cares About What Our Customers Think!

We survey our customers at various points during their stay with us. Ratings and reviews are taken from those surveys.

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Customer Reviews

(25 Reviews)
5.0 out of 5 stars

By

Raleigh, NC

Everyone at my Uncle Bob's is awesome the best customer service anywhere!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Morrisville, NC

nice facility and easy access.

Staff
 
4.7
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Fort Collins, CO

Outstanding customer service and a clean facility, would recommend to anyone.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cary, NC

Janet is always so friendly and willing to help. I enjoy having her help me even though I am usually getting rid of some money paying my bill!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Park City, UT

Really happy with your emails/communications/website messages. Helps me to stay informed and keep my acct up to date when I am in another state (form NC). Thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Chapel Hill, NC

I've never rented a storage space before. With the positive interaction I experienced, I am likely to rent from Uncle Bob's when the need arises again.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Apex, NC

Very clean office area and well maintained. I have been pleased with everything: 1) temperature; 2)cleanliness of common area and bathroom; 3) parking; 4) attentiveness; 5) ease of access. Thank you for a great experience so far!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Willow Spring, NC

the representative was friendly, helpful, and efficient. I was thoroughly impressed.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cary, NC

I got a good size unit-just not on first floor(because you were full), but elevator worked just fine-thanks!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cary, NC

Staff was very friendly and helpful. Place was very clean. And I really like the free use of moving truck for the move in. Did not expect something like that from a storage place - well done!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

cary, NC

Your agents are excellent in customer service and will definitely recommend your company. Keep up the excellent work

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.8 out of 5 stars

By

Cary, NC

The elevator is not large enough. I had to rent another unit on the first floor. When I asked for a discount, I was told sorry no discount. So I had to rent 2 units. had to make numerous trips on elevator. not pleasant at all and costly for me.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
3.0
Recommend
 
3.0
4.2 out of 5 stars

By

Cary, NC

The last few times I visited my/our two units there was only one "cart" available. A multi-story facility of this size should probably have three carts. Several times the cart was nowhere to be found. Other times the sole cart was in poor repair.

Staff
 
4.8
Cleanliness
 
4.3
Expectations
 
4.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Cary, NC

All good. Thanks.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cary, NC

just what I expected

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cary, NC

I was impressed with the employees and facility from the first time I used them, that is why this is my third time. I would refer in a heart beat and would return again if moving is a necessity in the future....

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
4.8 out of 5 stars

By

Cary, NC

A freight elevator would be a much used item. We had a single bed (frame & mattress solid unit..used in nrsng home) that we had to greatly work w/ to get in standard elevator. Getting it back in and out of the elevator/building isn't something I look forward to. We had tons of room in our rented unit. GREAT! We also stored a two piece china hutch. Bulky, heavy but we managed the 2nd floor trip. Again, a freight elevator would be a great asset. Idea for future buildings, maybe?

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Durham, NC

speed price freindliness

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.6 out of 5 stars

By

Boiling Spring L, NC

The entire transaction and subsequent visits were up to my expectations of a well run business.

Staff
 
4.3
Cleanliness
 
4.7
Expectations
 
4.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cary, NC

The only comment that I have is that Commercial Movers on more than one occasion grabs the only push cart leaving us non-commercial customers to either do without or come back at a later time. Recommend you purchase a second cart and put up a sign stating commercial movers should provide their own equipment.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
4.5 out of 5 stars

By

Cary, NC

Originally, there were 2 carts to help moving. One is broken, the single cart left is inadequate to meet needs.

Staff
 
4.5
Cleanliness
 
4.0
Expectations
 
5.0
Satisfaction
 
4.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cary, NC

We rented a unit from Uncle Bobs after losing our house and expected to have it around a year. Well, it has been TWO years and two months and we are finally able to move into another house. Since the unit is climate controlled, our belongings are just as we left them. Eveyone we have ever talked to has been extremely helpful and friendly. Thank you so much for keeping our "stuff" safe!!

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
3.9 out of 5 stars

By

Durham, NC

The moving equipment is always missing whenever i go check my storage. so i have nothing to use. but other then trhat everything is ok.

Staff
 
3.7
Cleanliness
 
5.0
Expectations
 
3.0
Satisfaction
 
4.0
Recommend
 
4.0
5.0 out of 5 stars

By

Durham, NC

thank you very much for being so easy to deal with and for treating me with respect.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0
5.0 out of 5 stars

By

Cary, NC

Janice and Michael were always there to help and make me feel like they truly cared. This above all is what would keep me coming back. I love them so much that my wife and I recommended them to her parents.

Staff
 
5.0
Cleanliness
 
5.0
Expectations
 
5.0
Satisfaction
 
5.0
Recommend
 
5.0

I needed temporary storage and a family member recommended Uncle Bob's. The storage facilities ...

Amie, Midlothian, VA

What Do People Say About Us?

9 of 10 Customers Recommend Uncle Bob's

Here at Uncle Bob's we pride ourselves in taking care of our customers. But don't take our word for it, see for yourself.

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*Ratings and reviews taken from a survey of our current customers.